[Schema] Refund possible?

[shazad]

Dear,

 

My subscription for Schema theme was extendeded April 19 2020.

I just realized that i already have schema theme through Brainstormforce.  

Is it possible to get a refund for this subscription that has recently extended? 

Many Thanks.

 

Best Regards,

Shazad Shah

[Jitendraa]

Hello,

Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused.

All our products are available with one year of premium support and updates and are mentioned on the landing pages as well:
http://take.ms/A6sj6

It looks like the recurring subscription was left on auto-renew. Our automated system even emailed you about the upcoming charge before making that happen actually.

We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. 

We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs.

Hope that helps, please don't hesitate to let us know if you need help with anything else.

Thank you.