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[WooCart] compre un thema y no recibo el download del thema pagado

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Hola me llamo enzo volo y he pagado por un thema woocart al precio de 35 dolares,  al momento del pago con la tarjeta de credito con fondo de dinero, la página se tardo mucho en darme la respuesta del pagamento. Pero me cobro el dinero igualmente , pero no recibí mi thema pagado?  motivo? porque?  espero por una respuesta de ustedes y estoy super enojado.

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