I am an old MyThemeShop customer and love to be so as it indicates that I have been with the best buddies of WordPress theme developers industries since long and hence I have seen only the golden days of best speed , responsive themes, and have experienced the best possible support system one could imagine.
I don't think there was any such moment when I had to ask for any bugs, non-working codes or issues with the theme. No, never. Their themes never fail to perform and delight you.It's just that sometimes you want to modify things and this is the reason for which I interact with the support team.
Sometimes I also asked them to made some changes that actually makes a whole new UI out of it, where even I don't think that they will reply as they may say that it is out of their scope. But, fortunately, it never happened to me. They try their best to make things work.
They don't seem to be driven by the money but by the love that we have for them. So, thank you... thank you very much MyThemeShop to be the way you are right now.
PS: Special thanks to these two guys ( I think they are male )Most of the time, these two guys have solved my queries. They are very responsive and have usually responded within an hour with a solution. Hats off to both of you. Keep delighting us. Thank you
Jitendraa and MistaPrime
Update: 21-04-16 : In this las one week, I was dealing with some complex issues and some of my thread questions were forwarded to David.C and believe me , He is so good at solving complex issues. So, thank you David and thank you MTS