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Hello, Thank you for contacting MyThemeShop. 1. Most probably, the theme won't stop working unless and until there will be a major update in WordPress or PHP. And that won't happen frequently. So you can use the theme without any issues even after your subscription is over. 2. Yes, we provide annual renewal. You just need to renew your subscription to get support for another year. 3. Currently, we do not have any ongoing discounts. But please contact us here so that our team will check if your account is eligible for any discount. If yes, they'll generate a custom invoice for you. Hope that helps. Let me know if you need anything else. Thank you.

Hello, Yes, if you pay for support, you'll get support for the product during the support period. For "posts to be on the homepage you need a custom solution", can you please let us know where you are seeing this? Looking forward to helping you. Thank you.

I'm looking to purchase this theme - https://mythemeshop.com/themes/ad-sense/ Few Questions before I go ahead 1.) What if your theme Stops working after 1 year or some problem in code 2.) Do you also offer renewal yearly, ready to pay so that you can help if i need any support 3.) Any discount for existing customer

What about renewal? Do also provide support If I pay for support every year. If I purchase the theme - Will you support for this - "posts to be on the homepage you need a custom solution"

Hello, Thank you for contacting MyThemeShop today. Yes, you can also publish blog posts but if you want those posts to be on the homepage you need a custom solution as shown here: https://community.mythemeshop.com/topic/69286-coupon-latest-blog-posts-on-coupon-default-homepage/?tab=comments#comment-322355 Let us know if that helps. Looking forward to helping you. Thank you.

Hi, I'm your old customer, purchase inventiva theme few years ago but after that you stopped the renewal updated. Now I'm looking to purchase https://demo.mythemeshop.com/s/?theme=Coupon - Can you please tell me if i can publish content (blog post) along with coupons or I can only post coupons. Does it come with support and renewal?

Hello, Thank you for contacting MyThemeShop today. What you can do is export the demo coupons with CSV, then structure your importing CSV just like the demo you exported. Then you should be able to import the coupons. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. You do not have an active subscription therefore we cannot assist you more than the documentation. Therefore please view the documentation by seeing the installation video shown here: https://www.youtube.com/watch?v=wHmBZgiDjX0 Looking forward to helping you. Thank you.

Hi, does your theme have possibility to import CVS/XMLX file with coupons?

I'd like to be able to create review formats like these for single and comparative reviews: SINGLE REVIEW https://www.dogster.com/lifestyle/dogo-app-review COMPARITIVE REVIEW https://www.dogster.com/dog-health-care/best-joint-supplements-for-dogs How could I achieve this with your reviews plugin? Thanks Derek

Hello, Thank you for taking the time to write us those kind words, we really appreciate it. We look forward helping you again.

The support team was quick and helpful in handling this problem! I found them very competent and professional. Maura

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Thank you so much for your quick reaction and refund, I really appreciate it!

Hello, Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused. We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs. Hope that helps, please don't hesitate to let us know if you need help with anything else. Thank you.

Hello, Yesterday I bought the WP Review Pro plugin but it isn't exactly what I was looking for. I want to request a refund, where do I need to email to? Thanks, Simone

Hello, Thank you for contacting MyThemeShop today. Your last payment was in August 6, 2022 and your subscription expired in August 6, 2023. To be able to obtain support from us, you need an active subscription. Please re-purchase the product again so that you have an active subscription and submit your support request here: https://community.mythemeshop.com/forum/12-plugin-support/ Looking forward to helping you. Thank you.

Hello, We been having trouble with this plugin and hoping your team can help us resolve so we can get approval to repurchase. We have never been able to get the review schema to work in search results. We can't tell if there is a conflict with another plugin. Currently we have about just a few product reviews + schema filled out. Our testing has shown that it's still not setup right and still not working. Can you help? Maybe is there a way we can test, and make sure all is working before we go ahead and buy again? Is 3 posts is enough for Google to activate the start rating in search. Warm regards, Lisa Libutti, SleepExaminer.om

Hello, Thank you for contacting MyThemeShop today. Are you using the free version of the pro version of the theme? Looking forward to helping you. Thank you.

Hello my theme shop support team i am using schema theme by my theme shop my blog website coffeesipso.com home page is not loaded proper i think issue in theme please check my blog website coffeesipso.com home page and fix issue in theme please.

Hello, Thank you for contacting MyThemeShop today. We are really sorry but at this stage our plugin does not have that functionality. However you can hire a developer on UpWork.com or Fiverr.com to customize that feature for you. Looking forward to helping you. Thank you.

Hi, The WP Notification Bar Pro plugin can create recurring notification bar with Countdown timer? for example, i have an event countdown timer for one week, after one week can set recurred the same event again automatically? And the fee for the plugin is one time payment or yearly payment? Please advise, thank you.

Hello, Thank you for contacting MyThemeShop today. Yes, We can use normal WordPress query to display a list of post order by post review rating by using meta_query. The post rating is in the postmeta table as below screenshot. Looking forward to helping you. Thank you.

Hello, Is it possible to use a normal Wordpress query to display a list of posts. ordered by Rating? I see the plugin provides widgets, but I want to design my own list of posts. Thanks

Hello, We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Looking forward to helping you.