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Hello Matt, Thank you for contacting MyThemeShop today. Can you please share which forum topic you did not receive support on? As you can see from the date of answers we are active on a daily basis and several times per day with the exception of weekends. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. To check visitor votes you can see on admin comment section for the visitor vote and other details. Looking forward to helping you. Thank you.

There is a complete lack of support on here. How about we get some answers to our forum topics that have been there for weeks with zero response.

hi is there a way to see in the website backend what items are being voted for by the site visitors and how many votes each item gets? thanking you in advance!

Hello, Thank you for contacting MyThemeShop today. At this time we do not have that feature. However what you can do us duplicate a post, perhaps using a plugin, then the same review information should appear which you can edit. I hope it helps. Looking forward to helping you. Thank you.

Can we create different template, instead of entering it manually each time for the same category? for example, If i am reviewing a restaurant, all the feature will be the same or if i am reviewing a car it will also be the same? Please let me know as it is sessional for us so we do not have to manually enter each feature manually for each review under the same category

Hello, Thank you for contacting MyThemeShop today. For this question please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.

Price for Adsense theme renewal Hi, how much will be my theme renewal? Thanks

Hello, Thank you for contacting MyThemeShop today. We would recommend using Schema for speed and ads. The themes are updated whenever there is a major bug with new WordPress updates. However considering that our themes have been working very well with latest WordPress updates due to them being very well coded, they did not require major updates. However if you encounter any issues during your theme's lifespan and you have an active subscription with us, our staff will do their best to fix any issues and offer suggestions for optimization. The free theme is no longer available as it was using a lot of our staffing resources due to users asking help for the free themes. We only support premium theme for Schema as of now. As for support, we have support staff covering every timezone and replying on a daily basis to our users except on some weekends where our staff does take days off. Looking forward to helping you. Thank you.

Please, I have Pre-Sale Enquiry to make. First, between Schema and Socially Viral, which is better - I am looking for speed and SEO as well as Ads monetisation. Secondly, how often are the themes updated because the changelog shows it's about 4 years since the last update - and WordPress is now in version 6.7 and counting. Thirdly, why can't I download the free versions - at least, let me try them out. I've had account with MyThemeShop since 2015 and from here, I got glued to RankMath Pro. Please, I need to be clear of these and others because the support I'm seeing in the support section is not encouraging at all.

Hello, Yes, that is correct. It is not working anymore since FB has changed their rules. Thank you for using MyThemeShop.

thanks, in the demo the FB quiz is not working, it is not working at all?

Hello, Thank you for contacting MyThemeShop today. No, our WP Quiz plugin does not work with FB developers. Looking forward to helping you. Thank you.

hello, does the fb quiz still working with fb developers?

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We can only offer support for users who have a paid version of our plugin and who have an active subscription with us. Please try to login to your member's area here: https://mythemeshop.com, ensure you have an active subscription and you can post your question in our premium support forums. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

no one is answering?

Hello, WP-quiz-pro generates wrong results, especially when they are multiple choices, it adds the class is-incorrect on correct answers

Hello, glad to be here i'm wondering if is it possible to change the layout of answers which has image[or without img] to 2 columns per row in mobile view? how to do so?

thanks for reply, how to set questions id like "0efst" to import? they are random or not?

Hello, Thank you for contacting MyThemeShop today. 1. The plugin can import quizzes however only with the format of the export. Therefore first export one quiz, see how it is structured, then create the same file structure for your import. 2. No, the plugin does not support polylang or WPML however you can create a different quiz for each language. 3. It is not possible to edit the quiz using Elemantor at this time. Looking forward to helping you. Thank you.

greetings, 1. does the plugin could handle, bulk question import, with images for questions and answers? 2. how about polylang support? 3. possible to edit category of quizzes using elementor? adding more text and media in categories? tnx

Hello, Thank you for contacting MyThemeShop today. If you are using the WP Review Pro plugin, it is a premium plugin which has premium support. Your account needs to have an active subscription to be able to access our support. Please contact our Accounts team here: https://mythemeshop.com/contact-us They will let you know how to reactivate your account. Looking forward to helping you. Thank you.

Hello everyone, I am experiencing difficulties in updating the rating in the testimonial section. This section should be connected to the reviews on Google, but I am not sure how to update it. Currently, I am using the WP Reviews Pro plugin on WordPress to create this section. If anyone can provide assistance or guidance, I would greatly appreciate it. Thank you.