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Hello, Thank you for contacting MyThemeShop today. We are currently not making new versions of the free plugin but are working on the premium versions. If users wish to have the premium versions, they can purchase it on our site. Looking forward to helping you. Thank you.

BUT you are not supporting the free wp-subscribe plugin on WordPress.org? So it should be removed from the WordPress.org site, as it has not been updated in 3 years, so it is abandoned. I will remove it from my clients sites.

Hello, We apologize for the inconvenience. As you may be aware there can be several factors why a free theme is not installing on a particular WordPress setup. It would require troubleshooting. Unfortunately we cannot troubleshoot your site's issues unless you have a support plan. Looking forward to help you.

What should I pay? When you offer a free product and it won't install! Now your free plugin won't install! You say I have to get support!!!!! I only have your plugin installed and no other plugins installed!

Hello, Thank you for contacting MyThemeShop today. The Video theme is no longer compatible with latest WP versions. Only users who have an active subscription are able to download themes. I hope that it clarifies, we apologize for the inconvenience. Looking forward to helping you. Thank you.

Hello, We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

No, I did not purchase the Pro version, this error occurs when installing the free version that you installed yourself.

Why is this theme not available no more , I had purchased it before and need it

Hello, Thank you for contacting MyThemeShop today. If you have purchased the pro version of the plugin WP Quiz, please login with your valid subscription account and submit a question here: https://community.mythemeshop.com/forum/12-plugin-support/ We will be able to assist you from there as you are a paying customer. Looking forward to helping you. Thank you.

Hi When installing the WP Quiz plugin, the site goes into repair mode and the following error is displayed. There is a critical error on this website. Please check your webmaster email for instructions. If you are still having problems, please try the support forum. Learn more about troubleshooting WordPress.

Hello, Yes, the WP Subscribe Pro plugin will work with WordPress installations. If you encounter issues, we can issue you a refund. Looking forward to help you.

But you are not supporting the wp-subscribe plugin on WordPress.org?

Hello, Thank you for contacting MyThemeShop today. Yes, we still do support the WP Subscribe Pro plugin. If you encounter any issues with it when you purchase it, you can open a support ticket and our staff will help you. You can also request a refund any time during 30 days. Looking forward to helping you. Thank you.

I see that WP Subscribe on WordPress.org is out of date. https://wordpress.org/plugins/wp-subscribe/ So how can I know that WP Subscribe Pro is still supported, before I purchase it?

Hello, Thank you for contacting MyThemeShop today. If you are able to upload images and videos in your theme comments without our plugin, then those images and videos will also be in comments when you activate our plugin. In other words if your site already does that, it will work with our plugin as well. Looking forward to helping you. Thank you.

Hi, Does the Review Pro support images in review comments? Does it it support embedding videos in review comments? If it does not support out of the box is there some other plugin that I can use with it. I would like something like Amazon where customers can post reviews with images and videos. I need to know my options before making a purchase. Thanks and Regards, Sandip

Hello Matt, Thank you for contacting MyThemeShop today. Can you please share which forum topic you did not receive support on? As you can see from the date of answers we are active on a daily basis and several times per day with the exception of weekends. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. To check visitor votes you can see on admin comment section for the visitor vote and other details. Looking forward to helping you. Thank you.

There is a complete lack of support on here. How about we get some answers to our forum topics that have been there for weeks with zero response.

hi is there a way to see in the website backend what items are being voted for by the site visitors and how many votes each item gets? thanking you in advance!

Hello, Thank you for contacting MyThemeShop today. At this time we do not have that feature. However what you can do us duplicate a post, perhaps using a plugin, then the same review information should appear which you can edit. I hope it helps. Looking forward to helping you. Thank you.

Can we create different template, instead of entering it manually each time for the same category? for example, If i am reviewing a restaurant, all the feature will be the same or if i am reviewing a car it will also be the same? Please let me know as it is sessional for us so we do not have to manually enter each feature manually for each review under the same category

Hello, Thank you for contacting MyThemeShop today. For this question please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.

Price for Adsense theme renewal Hi, how much will be my theme renewal? Thanks

Hello, Thank you for contacting MyThemeShop today. We would recommend using Schema for speed and ads. The themes are updated whenever there is a major bug with new WordPress updates. However considering that our themes have been working very well with latest WordPress updates due to them being very well coded, they did not require major updates. However if you encounter any issues during your theme's lifespan and you have an active subscription with us, our staff will do their best to fix any issues and offer suggestions for optimization. The free theme is no longer available as it was using a lot of our staffing resources due to users asking help for the free themes. We only support premium theme for Schema as of now. As for support, we have support staff covering every timezone and replying on a daily basis to our users except on some weekends where our staff does take days off. Looking forward to helping you. Thank you.