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Hello, Thank you for contacting MyThemeShop today. We would recommend using Schema for speed and ads. The themes are updated whenever there is a major bug with new WordPress updates. However considering that our themes have been working very well with latest WordPress updates due to them being very well coded, they did not require major updates. However if you encounter any issues during your theme's lifespan and you have an active subscription with us, our staff will do their best to fix any issues and offer suggestions for optimization. The free theme is no longer available as it was using a lot of our staffing resources due to users asking help for the free themes. We only support premium theme for Schema as of now. As for support, we have support staff covering every timezone and replying on a daily basis to our users except on some weekends where our staff does take days off. Looking forward to helping you. Thank you.

Please, I have Pre-Sale Enquiry to make. First, between Schema and Socially Viral, which is better - I am looking for speed and SEO as well as Ads monetisation. Secondly, how often are the themes updated because the changelog shows it's about 4 years since the last update - and WordPress is now in version 6.7 and counting. Thirdly, why can't I download the free versions - at least, let me try them out. I've had account with MyThemeShop since 2015 and from here, I got glued to RankMath Pro. Please, I need to be clear of these and others because the support I'm seeing in the support section is not encouraging at all.

Hello, Yes, that is correct. It is not working anymore since FB has changed their rules. Thank you for using MyThemeShop.

thanks, in the demo the FB quiz is not working, it is not working at all?

Hello, Thank you for contacting MyThemeShop today. No, our WP Quiz plugin does not work with FB developers. Looking forward to helping you. Thank you.

hello, does the fb quiz still working with fb developers?

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We can only offer support for users who have a paid version of our plugin and who have an active subscription with us. Please try to login to your member's area here: https://mythemeshop.com, ensure you have an active subscription and you can post your question in our premium support forums. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

no one is answering?

Hello, WP-quiz-pro generates wrong results, especially when they are multiple choices, it adds the class is-incorrect on correct answers

Hello, glad to be here i'm wondering if is it possible to change the layout of answers which has image[or without img] to 2 columns per row in mobile view? how to do so?

thanks for reply, how to set questions id like "0efst" to import? they are random or not?

Hello, Thank you for contacting MyThemeShop today. 1. The plugin can import quizzes however only with the format of the export. Therefore first export one quiz, see how it is structured, then create the same file structure for your import. 2. No, the plugin does not support polylang or WPML however you can create a different quiz for each language. 3. It is not possible to edit the quiz using Elemantor at this time. Looking forward to helping you. Thank you.

greetings, 1. does the plugin could handle, bulk question import, with images for questions and answers? 2. how about polylang support? 3. possible to edit category of quizzes using elementor? adding more text and media in categories? tnx

Hello, Thank you for contacting MyThemeShop today. If you are using the WP Review Pro plugin, it is a premium plugin which has premium support. Your account needs to have an active subscription to be able to access our support. Please contact our Accounts team here: https://mythemeshop.com/contact-us They will let you know how to reactivate your account. Looking forward to helping you. Thank you.

Hello everyone, I am experiencing difficulties in updating the rating in the testimonial section. This section should be connected to the reviews on Google, but I am not sure how to update it. Currently, I am using the WP Reviews Pro plugin on WordPress to create this section. If anyone can provide assistance or guidance, I would greatly appreciate it. Thank you.

Hello, Thank you for contacting MyThemeShop today. Our developers will update the theme if there are any major bugs with the latest version. However as it stands right now the theme works well. If you have any issues, please open a support ticket and our staff will do their best to fix the theme for you. Looking forward to helping you. Thank you.

Hi, Is Sociallyviral still upated in 2024 ?

Hello, Yes, your theme will remain active on your website without any interference. Thanks,

Hello, Thank you for contacting MyThemeShop today. The download link has the latest version. However since you do not have a subscription to our services you do not have access to the latest version. Therefore please re-purchase the plugin again and you will be able to get the latest version. Looking forward to helping you. Thank you.

Hi, So the theme will remain active on my site without any interference to my website come its yearly renewal ? Best,

Hi. I purchased WP Quiz Pro premium plugin a couple of years ago, but the yearly ran out. I now want to use the plugin on another website of mine, btu I'm unable to connect the plugin to MyThemeShop. Do I need to pay for thr $9 theme support to do this?

Hello, Thank you for contacting MyThemeShop. The renewal refers that the subscription to the theme is expired, you won't get support and updates. But the theme will work without any issues. Hope that helps. Thank you.

What happens to the site/theme when it comes up for renewal, does it re-start your site from scratch ?