shahed2000 Posted May 21, 2017 Report Share Posted May 21, 2017 I don't find anything to translate. Noname3.bmp Link to comment Share on other sites More sharing options...
Support Mili Posted May 21, 2017 Support Report Share Posted May 21, 2017 Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. We have replied to you here: https://community.mythemeshop.com/topic/76735-newsonline-theme-language/#comment-364587 And we asked you to provide us with your WP login access so that we can login and check why the WP Translate plugin is not working for you. Therefore, please reply to us in that support ticket with your WP login access so that we can login and help you. Looking forward to help you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
shahed2000 Posted May 21, 2017 Author Report Share Posted May 21, 2017 I can't find any place to give my sensitive data. It's very inconvenient for me to get a solution. I am waiting for 2 days. This is not a user-friendly customer care. Please reply me here. You can delete my other tickets. Noname3.bmp Link to comment Share on other sites More sharing options...
Support Mili Posted May 21, 2017 Support Report Share Posted May 21, 2017 Hello, If we reply to you here or over there we still need your WP admin access. However it is only in the other support ticket that you are able to insert sensitive data, not in here. If you look at our response time today for users in other support ticket they are no longer than a few hours. The reason why your issue is taking so long is because we never received your WP admin access. Therefore, in the first post of this support ticket here click on EDIT, then in the sensitive data field insert your WP admin access, then don't forget to let us know that you added a sensitive data information. We will then proceed and login to your site. I'm going to close this support ticket because it is causing confusion for you as you are not able to add sensitive data in here. Looking forward to help you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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