[MyBlog] Support

[patrickmoloney73]

where is there 24/7 support from staff

you keep pushing your memberships and stating 24/7 support

so where is the support?

where do you get support from a staff member of my theme shop?

and not some random person on a forum which is not what i would be paying for i would be paying for support from my theme shop not to have some random on a random forum answer my qusetion

and could i not just save time and money joining any web design forum 

and what about the amount of time taken to answer the question on the forum?

so clearly your memberships are worthless

and there is no support 24/7 as you could wait hours for a response on a forum

so what am i paying a membership fee for

and this is a pre sale question about the so called 24/7 support not a product

 

[Mili]

 

Hello,

 

Thank you for contacting MyThemeShop today.

 

We have answered your questions here: https://community.mythemeshop.com/topic/66868-point-support/#entry309066

 

Please note that in the forum you posted your reply at 09:26 AM and we replied to you at 11:52 AM. That's generaly how quickly we reply unless the issue requires us to forward it to lead developers for closer inspeciton. 

 

I hope that clarifies some of the concerns that you have.

 

If you have any further question(s), please let us know. Thank you