acount.mixed Posted January 3 Report Share Posted January 3 Hi When installing the WP Quiz plugin, the site goes into repair mode and the following error is displayed. There is a critical error on this website. Please check your webmaster email for instructions. If you are still having problems, please try the support forum. Learn more about troubleshooting WordPress. Link to comment Share on other sites More sharing options...
Support Mili Posted January 3 Support Report Share Posted January 3 Hello, Thank you for contacting MyThemeShop today. If you have purchased the pro version of the plugin WP Quiz, please login with your valid subscription account and submit a question here: https://community.mythemeshop.com/forum/12-plugin-support/ We will be able to assist you from there as you are a paying customer. Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
acount.mixed Posted January 4 Author Report Share Posted January 4 No, I did not purchase the Pro version, this error occurs when installing the free version that you installed yourself. Link to comment Share on other sites More sharing options...
Support Mili Posted January 6 Support Report Share Posted January 6 Hello, We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
acount.mixed Posted January 7 Author Report Share Posted January 7 What should I pay? When you offer a free product and it won't install! Now your free plugin won't install! You say I have to get support!!!!! I only have your plugin installed and no other plugins installed! Link to comment Share on other sites More sharing options...
Support Mili Posted January 7 Support Report Share Posted January 7 Hello, We apologize for the inconvenience. As you may be aware there can be several factors why a free theme is not installing on a particular WordPress setup. It would require troubleshooting. Unfortunately we cannot troubleshoot your site's issues unless you have a support plan. Looking forward to help you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
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