[Schema] I made payment and I can't download it

[intercambiosvirtuale]

I made payment and I can't download it, it was through Paypal with my nequi card, I think there was a problem in Paypal but the money was deducted, I attach proof so that you can please validate

[Mili]

Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/

Thank you in anticipation.

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us

Looking forward to helping you. Thank you.

[intercambiosvirtuale]

The same bank already gave me the refund and I was able to make the payment again with the card directly and there the issue appears to download, thank you very much

[Mili]

Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/

Thank you in anticipation.