[WP Mega Menu] Post images being cropped randomly

[dennisgoslar]

Hi MTS

Is there a way to control how the images for posts are being cropped? I would prefer them to just not be cropped at all actually.

Right now it seems like they are being randomly cropped/resized into different ratios, like these three posts all have 1:1 images, but are being resized differently in the menu: https://www.awesomescreenshot.com/video/15743002?key=ae3ad95e3d1905ebacae1d2f823fb730

Hope you can help.

Best wishes

Dennis

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

Unfortunately we can only offer support for users who have an active subscription with us.

You seem to not have an active subscription.

Please opt for our support plan, which costs just $9/year and gives you access to our premium support:

Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Looking forward to helping you.

Looking forward to helping you. Thank you.

[dennisgoslar]

18 minutes ago, Mili said:

Hello,

Thank you for contacting MyThemeShop today.

Unfortunately we can only offer support for users who have an active subscription with us.

You seem to not have an active subscription.

Please opt for our support plan, which costs just $9/year and gives you access to our premium support:

Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Looking forward to helping you.

Looking forward to helping you. Thank you.

Hi 

Can you send me a link buy to the Premium Support?

 

Best wishes

Dennis

Edited March 20, 2023 by dennisgoslar
Blank

[Mili]

Hello,

Try this link:

LINK REMOVED

Thanks,

 

[dennisgoslar]

Hi again

I have bought the Premium Support.

 

Can you help me out?

 

Best wishes

 

Dennis

[Mili]

Hello,

We are really sorry but there was slight confusion.

The plugin WP Mega Menu is not a free plugin. Therefore the 9$ subscription is not for it.

You need to purchase the actual plugin to activate the subscription.
You will then have access to premium support.

I hope it clarifies.

Looking forward to help you.

[dennisgoslar]

OK, yes, confusion.

Then the $9 Premium Support is of no use for me, correct?

Please refund.

[Mili]

Hello,

I issued you a refund to your Stripe account, you should see it appear within a 1 to 3 business days if not immediately.

You can now purchase the plugin to activate it's subscription and obtain premium support for it.

Looking forward to help you.