[Agency] Refund money

[knowledgejunction39]

Hello Dear Sir,

 

I bought an all theme subscription  from you almost 40 days ago. This is a new year offer. I don't like all your themes. Then I sent you a request for a refund. The reply from you people is that we have also given money. But not a single rupee has been sent to my account by you yet. It's been 25 days now and you guys aren't returning my money. I have also contacted my Bank many times and they say that no money has been deposited in your account. You guys are constantly misrepresenting me. I send you emails every day but you don't like to reply. I beg you to let me know if you do not want a refund or not? Then I give you a final warning to get my money back or it will not be good with you.

 

Best Regards

[Mili]

Hello,

Thank you for contacting MyThemeShop today.

The support staff in these forums is not able to handle account issues like the ones you mention.

That is why it is important that you reply to our team  by email, they will handle all of your account issues, refunds and complaints by email.

Please contact our Accounts team here: https://mythemeshop.com/contact-us

Looking forward to helping you. Thank you.

[knowledgejunction39]

i have send Email many time but your support not reply yet

[Mili]

Hello,

I asked our team and I can see the replies they sent you by email

They replied to you that they already issued a refund.

Please reply back to them by email if you have more concerns.

Thanks,