[WP Quiz Pro] Quiz video doesn't display properly in mobile platform

[rdatta736]

Hi 

I would like to purchase WP Quiz Pro subscription for my website. However, I have been experiencing, with your free plugin, an issue with viewing video content in the question section. 

The issue is that when I add a video to a question, the plugin displays the video fine when I view the quiz on my desktop PC. However, in mobile, half of the video shows up on the screen, and the other half gets chopped off. I tried 1400x800, and various other resolutions for the video, but the problem stays the same. FYI, I created the video file using on Canva platform using above mentioned resolutions. However, I tried embedding Youtube video and it works fine on mobile platform. 

I would appreciate if you could let me know how I can fix this issue. If this is fixed, I will purchase the subscription. 

Regards 

Raj

 

[Mili]

Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Looking forward to helping you.