I wanted a new theme that was simple to use and effective too in terms of speed and user experience. I tried one theme and the support team were very quick to answer any setup questions. I found it a little difficult for me and asked for a refund and this was given without any quibble at all.
I then went on to buy another theme, which I'm a lot more comfortable with. Again, support in setup is quick and patient and very useful.
Great support. Very keenly priced themes. Effective themes.