Thank you for contacting MyThemeShop today, and we are sorry to hear that you have run into some problems.
Our minion wrote this automated message, and someone from our real support team will reply to you ASAP (replies can be slower than usual on weekends and holidays, so please bear with us).
While you wait for an answer, you can do the following (or have a cup of coffee):
1. Make sure your web host meets the minimum requirement to run WordPress. Most of the issues can be traced back to an outdated server configuration. Moreover, having old scripts and software expose your website to a plethora of security problems. https://wordpress.org/about/requirements/
*Note!*
If your host doesn't meet WordPress’s minimum requirements, you are already exposed to many security threats and slow loading times. Even Snowden feels you are lucky not to get hacked yet. We highly recommend moving to a host which supports WordPress completely. One of the hosts we recommend is linked below:
Best WordPress Hosting
2. If you are facing issues setting up your website like the demo, follow the below video tutorial to setup in a couple of clicks:
3. Check our YouTube channel to know how to install, setup, and use our products. You maybe have to watch that other video later: Basic and Advance WordPress Video Tutorials https://www.youtube.com/user/MyThemeShopTube/videos
If none of this help, please wait while our staff gets charged up to draft a personalized reply to fix the problems you might be having.
Looking forward to helping you. Thank you.