vnicols

My Theme Shop team members have solved "easy" problems (that I probably should have been able to figure out myself but couldn't), patiently answered questions about the Schema theme, and even directed me to serious resources that got me started on solving the problem myself! And always with just a 24 hr. turnaround! Just knowing you are there gives me comfort and the confidence to keep moving ahead with my sites! Virginia Nicols

I hope you'll put up a photo one day of all the great members of the support team. I feel I know them already, but I'd love to be able to thank them "face to face," even if only digitally! Virginia Nicols

That old theme was my first attempt at building a blog. It now has hundreds of pages and posts, hundreds of un-compressed photos, every beginner error that could be made. The old theme hadn't been maintained for over 3 years so it was simply disintegrating, but I loved it. Still, common sense and an ever-slower-site convinced me. So, I dutifully backed it up, copied down all the customization I could remember (footers, legal pages, Google Analytics code, etc), took a deep breath, and hit the ACTIVATE button on Schema! OMG! There it was, practically good as new - I mean, good as OLD! Of course, I had to make some adjustments, mostly because I didn't understand Schema's menu set-up. MyThemeShop support helped me at every glitch, with overnight turnaround. And the new site is SUPER FAST! I invite you to come and visit and just poke around to see all those lovely posts! (And if you come across a broken link, please let me know.) I know I'll be making more changes, but the whole thing took place over only 2 days -- and I was expecting days and days of downtime! Here's the site: http://EmergencyPlanGuide.org. Say hello when you get there!

I've downloaded the latest version, but do I have to remove the older version, and then install the newer version? Will I then have to re-do all the settings? Or is there a magic way to update everything? Thank you as always for your prompt answers! Virginia

Dear MyThemeShop, I am reading much scary stuff online about the need to meet GDPR requirements. One requirement seems to be requiring my new subscribers to check that they have read and understand my privacy policy BEFORE they sign up to get my newsletter. I love Subscribe Pro but it doesn't have that CONSENT box. Do you have plans to add it so the plug-in will conform to the GDPR requirements? Thanks so much. Virginia Nicols

My new website using Schema had a little glitch. Nothing serious, but you know, when you buy something you want it to work! I opened a ticket and over the next 3 days went back and forth at least 6 times with support people at MyThemeShop. Each time someone suggested something different (adjust the color; clear the browser, etc.) and each time I followed the instructions -- to no avail. I was getting ready to give up, but the responses came SO quickly and so steadily with such clear instructions that I just had to do my part! Finally, MistaPrime wrote me some extra CSS code and inserted it himself and Voila, the problem was solved. This is a case where a SOLVED problem makes a better customer than someone who never even had a problem! Thanks to everyone who helped! Virginia Nicols