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brian140

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Posts posted by brian140

  1. Reply from Siteground below. It wasn't Rank Math after all, but I think you knew that!

    Thanks for all your help.

    I have tried to insert the code in the .htaccess file of the website but it is breaking the application and the website returns error 500 when this rule is present.

    The actual issue was that your index.php file did not begin with an opening php tag but with a blank space. I delete the row with the blank space and now the sitemap is loading properly:

    https://www.quickandfriendlyloans.com/sitemap_index.xml

    If this occurs on any of your other websites you can check the index.php file of the website and remove any blank spaces in the beginning of the file.

    If there is anything else we can help you with, please contact us again by posting a new ticket.

    Best Regards,

    Adem Sherifov
    Technical Support Team

  2. Reply from Siteground:


    Thank you for contacting our help desk!

    As requested I've checked on the Apache rules that are saved within the .htacess (web-server) configuration file of your website. However everything is properly set up as far as I can see. Here's a breakdown of the contents of the said file:
     

    Code:

    -> The code that enables PHP version 7.1
    AddHandler application/x-httpd-php71 .php .php5 .php4 .php3

    -> Redirection from http:// to https:// 
    # HTTPS forced by SG-Optimizer
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{HTTPS} off
    RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
    RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
    RewriteRule ^(.*)$ https://%{SERVER_NAME}%{REQUEST_URI} [R=301,L]
    </IfModule>
    # END HTTPS

    -> Default WordPress code 
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    -> Leverage Browser Caching 
    ## EXPIRES CACHING ##
    <IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/jpg "access 1 year"
    ExpiresByType image/jpeg "access 1 year"
    ExpiresByType image/gif "access 1 year"
    ExpiresByType image/png "access 1 year"
    ExpiresByType text/css "access 1 month"
    ExpiresByType application/pdf "access 1 month"
    ExpiresByType application/javascript "access 1 month"
    ExpiresByType application/x-javascript "access 1 month"
    ExpiresByType application/x-shockwave-flash "access 1 month"
    ExpiresByType image/x-icon "access 1 year"
    ExpiresDefault "access 2 days"
    </IfModule>
    ## EXPIRES CACHING ##

    -> Gzip Compression 
    ## ENABLE GZIP COMPRESSION ##
    AddOutputFilterByType DEFLATE text/plain
    AddOutputFilterByType DEFLATE text/html
    AddOutputFilterByType DEFLATE text/xml
    AddOutputFilterByType DEFLATE text/css
    AddOutputFilterByType DEFLATE application/xml
    AddOutputFilterByType DEFLATE application/xhtml+xml
    AddOutputFilterByType DEFLATE application/rss+xml
    AddOutputFilterByType DEFLATE application/javascript
    AddOutputFilterByType DEFLATE application/x-javascript
    ## ENABLE GZIP COMPRESSION ##



    In this case I'd recommend updating the support of the plugin and providing them with the lines above. This way they can check if there are any rules that are interfering with their plugin and assist you in resolving this issue. We'll be happy to assist with any suggestions and recommendations that they may have. 

    We're online 24/7 so you're always welcome to reach us back at your convenience. 

    Best Regards, 

    Todor Ivanov 
    Senior Technical Support

  3. I checked and there were no spaces at the top of any of the wp-config.php files.

    Went through the Health Check options but still got the error with all plugins disabled.

    I am using your Schema Theme on all websites so there should be no conflict there?

     

    I just tried to deactivate the Rank Math plugin and then reactivate it again to see if that might help but the plugin will not deactivate!

     

    The sitemap url seems to be diverting to the index page now for some reason

     

    So, it now looks like all the other websites are working fine and it is only the quickandfriendlyloans.com website that is not producing the sitemap page for some reason?

     

    Now none of the sitemaps are working again!

    I havent had any updates for a while?

  4. Getting an error with the sitemap as follows:

    This page contains the following errors:

    error on line 2 at column 6: XML declaration allowed only at the start of the document
    Below is a rendering of the page up to the first error.

    I have re-saved the Permalinks on all the other websites and that has fixed it on them, but not on this website for some reason?

    Perhaps it's just a caching issue my end?

    Thanks.

  5. Now getting an error with the sitemap https://www.quickandfriendlyloans.com/sitemap_index.xml as follows:
    This page contains the following errors:

    error on line 2 at column 6: XML declaration allowed only at the start of the document
    Below is a rendering of the page up to the first error.

    I have re-saved the Permalinks on all the other websites and that has fixed it on them, but not on this website for some reason?

    Perhaps it's just a caching issue my end?

    Your Facebook page suggested I contact you instead and I just thought whilst you had the login details you would maybe sort both please?

    Thanks.

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