Hi,
Let's be honest. There a million different sites out there offering WordPress themes, options and support. What drew me to MyThemeShop is the great service and professionalism of the team.
Of course, the base theme is great and looks amazing in the sample site but when you're off on your own it can be a different story. I wasn't sure what to expect at first with regards to support but the way they treat their customers and offer support is what sets them apart.
I would definitely recommend them!