I first encountered MyThemeShop when I was searching for a theme to a new website I started. They had a couple of free templates and I was happy with the look and feel of the basic theme. I was also pleasantly surprised with the support I received (which was unexpected) for a free theme.
Later, I decided to upgrade a few of the websites I own to give them a more modern and responsive theme. Since I already had a good experience with mythemeshop, I purchased the Splash theme and added it to two sites. The support has been great for tweaking the theme to get it the way I wanted, adju