I'll keep this short.
I've been publishing websites since 1999. In that time I, like most people, have had cause to rely on various online support communities for various issues, be they hosting or technical faults.
I've used MyThemeShop support quite frequently in the past month and each time I've been delighted and satisfied by the speed and quality of response.
Quite simply I have not received better support anywhere else in the past 15 years than that which I've received here. First class.