As a first-time buyer, I was immediately impressed with the quality of the theme I purchased, as well as the ease of set-up. While working with the theme to get it set up the exact way I wanted, I did run into one problem where I had no clue what to do. I posted in the forum asking for help, and within the day the issue was completely resolved! What impressed me most (next to the prompt reply) was how clear the instructions were to fix the problem - especially as it was an issue with the coding and I have zero experience with that! In just a few sentences he explained exactly what to look for and what needed to be changed in order to fix the problem.
I highly recommend mythemeshop, and I will definitely be purchasing more from them in the future!