Before buying the PointPro theme, I’d heard good things about both your themes and your support.
After I bought the theme, I needed a bunch of help configuring it. And you guys have been right there for me whenever I’ve wanted help to change the look / feel, even during the Nov / Dec holiday season here in the US. (And yes, the theme has been flexible and looks good now.)
Now I know that what people said about you guys is true:
I didn’t just a buy a theme and now have to figure out all the tweaks on my own. It’s so great to feel like you’re on the team!