kirbysmarketing
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Posts posted by kirbysmarketing
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It seems like it's working now. I think I used to have that plugin installed but have since deactivated and uninstalled it. Is there a reason the code would still be active?
Thank you for your help!
Dustin
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you. -
Hello,
It seems like this is still an issue. Now it seems like I'll go to the homepage and it will show the error. Then after a few minutes, I'll refresh it and it will work just fine. I have had this happen on multiple computers on different networks. It has seemed to work fine on mobile.
Thank you!
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you. -
Hello,
I recently had an issue with a plugin I had installed. My hosting provider was looking into it and determined the problem was caused by Rank Math and disabled the plugin. Could you please see if there is a fix to the problem since I like Rank Math and would prefer to continue to use it on my website. The plugin I installed and activated was TinyMCE Advanced. I've pasted the conversation I've had with my hosting provider's customer service below.
Thank you,
Dustin
Installed Plugin and Crashed Admin
Support Site is DownHello,
I just installed and activated TinyMCE Advanced plugin and it seems to have crashed my admin panel. Is there a way to reset it to a point before I installed the plugin?
Thank you,
Dustin
SiteSupportabout 20 hours ago
Hi Dustin,
Can you please tell us what exact issue are you facing with your admin panel?
DustinGabout 2 hours ago
I get this when trying to log in.
I also got the same screen immediately after I went to a new page in the admin panel after installing and activating that plugin.
Admin Panel
SiteSupportabout 2 hours ago
Hi Dustin,
We checked and found that the "Rank Math SEO" plugin installed on your website was causing an issue so we have disabled the "Rank Math SEO" plugin and the website should be working fine now.
SiteSupport32 minutes ago
Hi Dustin,
We have found the following error in the server error log.
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PHP Fatal error: Cannot use RankMath\\Helper as Helper because the name is already in use in urlinsensitivedata.com/httpdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-engine.php on line 13
=================
Please let us know if you need any further assistance.
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It seems to be working now. I'll let it be for a while and see if the problem returns.
Thank you so much for your help. I really appreciate it.
Dustin
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you. -
Hello,
Unfortunately, I don't think the problem is fixed. For me, the homepage loads just fine on my standard Chrome browser on my work computer. However, it doesn't load (404) when I open it in incognito mode. It doesn't load (404) on any of the other computers in the office in Chrome, Internet Explorer, or Firefox in regular mode.
It loads just fine on my Android Chrome browser in normal mode and Incognito mode.
Thank you!
Dustin
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Thank you so much. I will try it out for a while and see if the problem occurs again.
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Hello,
I've been having a problem with my site and I think it started just after I switched over to Rank Math a month or two ago. At first, the homepage would give a 404 error at times. I eventually figured out that whenever there was a plugin or theme that needed to be updated is when the error would occur. As soon as I would update the plugin the homepage would work just fine...until the next plugin needed to be updated.
Now, for the last couple weeks, the 404 error on the homepage has been occurring even when there are no plugins that need to be updated.
Also, lately, the initial time I go to the homepage it shows the 404 error. If I leave the tab open and come back and refresh the page it will load correctly sometimes.
I've tried it on all different computers and devices, different browsers, different networks, etc. Sometimes it would happen in all instances and other times it would just happen on desktop computers and not on mobile devices. I'm pretty sure it has nothing to do with my cache or history needing to be cleared because of this.
Again, I don't have the technical know-how to pinpoint what is causing the error, but to my best estimation, the problems began after I switched over to Rank Math.
Please help me with this as I'm sure it's damaging our SEO and because customers have started to notice.
Thank you and please let me know if there is anything I need to do.
Dustin
[Rank Math SEO Plugin] 404 Error on Homepage
in Rank Math Free
Posted
Ok. I'll go through that post and see what I can do. I noticed the problem is occurring again recently on different computers on different networks. Hopefully, if I get rid of w3 completely it will solve it.