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ambernet

[Video] Your Video and MAG XP not support SSL ?

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Hi,

 
I'm user of your mythemesshop, i have buy few theme from you and looking for Video themes.
 
and we have found two theme from your store and want to buy both theme.
1. video
2. Mag XP
 
but we have visit your demo, url of both theme, and found they don't support SSL or have Issue with SSL with your given all demo link not work with ssl.
 
Can you explain - any issue with both theme ? or provide other demo with working with SSL.
 
because your other theme we have support SSL and working fine.
 
i have planing to host theme with SSL, so I'm asking ?
 
we have also attach screen short for your.
 
Reply soon. 
 
 

SSL not support.png

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Hello,

Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that.

The SSL configuration is not a configuration you do inside of a theme. You do that on your server.
We have had users use our themes with SSL.

Once you configure your server to have SSL, install the theme and if there are any errors that are coming from the theme, let us know and we can take a look.

Looking forward to help you. Thank you.


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Hi,

thanks for reply, but we found, something wrong with your .htaccess  file, because after uploading video theme and active, ssl not work.  you can see your demo account error with ssl in video.

can your solved your SSL error on your demo url and than update.

their are no any issue from server side. SSL work fine with other themes.

 

reply soon.

SSL not support.png

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Hello,

The demo site for the Video (Learning) theme is now fully https-compatible: https://demo.mythemeshop.com/video-learning/ 

The issue was simply that the favicon file was added with a http URL instead of the https. We have fixed this and there is no SSL issue anymore.

All our themes are https-compatible, but if you experience any issue related to that, we are here to help you fix it.

Thank you for bringing the issue to our attention. If there's anything else, please let us know. Thank you.

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Hi,

thank a lot to solve that issue, same problem in mag XP video themes, plz solve that issue and update your theme file.

and guide us how to fixed this issue from our end.

 

reply soon.

mag-xp SSL not support.png

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Hello,

We have fixed the issue in MagXP's video demo. It was related to logo and background image. Nothing to do with the theme.

If you are also facing same the issue. Please remove Logo and Site Background Image from the options panel and set those images again.

This will solve the issue.

Hope this helps, if anything else, please let us know.

Thank you.

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Hello,
 
We are glad that this resolved your issue. If you have any other questions in future, know that we are here to help you. And if you haven't already left a testimonial, could you please leave us a testimonial on http://bit.ly/1jNTNkn  about your overall experience with MyThemeShop? We appreciate your time and patience.

If you do have another question in the future. Create a new forum topic and it will be our pleasure to assist you again.
 


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Score a 💯on PageSpeed and Dominate Search Rankings.

✏ Editing theme files? Please create a child theme to make your changes update-proof.

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