renee989

Mythemeshop Offline?

4 posts in this topic

Currently i only get 500 error when trying to log on... is it only me or is the site offline?

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Hello,

 

Thank you for contacting MyThemeShop.

 

Currently we are working on some updates in the site which is causing the issue for you.

 

You can access your account now with out any issues.

 

If still facing issue, please wait for some more hours to access your account.

 

Thank you.

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It would be helpful if you would announce this next time... i still can't access my account and was planning to design a new site for a client.

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Hello,

 

Please accept our apolgies for the same.

 

The update was supposed to take a few minutes but the hosting support staff screwed a few things and it turned out that the website was down for over 2 hours. However, member area was working after 30 minutes or so.

 

Again, sorry for any inconvenience that might have been caused due to that.

 

Please let us know if you need any assistance. We're here to help.

 

Thank you.

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