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Refund Request For Order 14389930

8 posts in this topic

Hello Team

 

Greetings!!

 

We have today purchased the theme  Ad-sense 1.1.4  .we thought that one time we have to purchase this but after purchase we found that it is a recurring theme for a year . 

 

Hence we want to cancel the said order and want the refund for the same.

 

Regards

Seema Sharma

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Hello,
 
Thank you for contacting MyThemeShop today.
 
No, it is not a re-occurring theme for a year.
 
Once you purchase the theme you don't have to pay anything else even after a year.

What you saw was the suggestion to have support and updates after a year. So if you want us to work on your theme and give you updates after a year, then you can pay the subscription fee. And if you want our support even a year after you purchased the theme then you can subscribe as well.
 
So I hope that you can understand that, if you want to use updates and support it's free for the first year. And after a year you can subscribe for more.
But your theme remains yours forever even after a year, you don't need to pay yearly for it. It's only if you want us to take care of your theme with updates and support after a year that you are require to pay after a year.
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Hello Team

 

Greetings!!

 

After hearing from you , we are taking our request back and ready to continue the services. 

 

You can close this ticket.

 

Regards

Seema Sharma

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Hello,

 

We are glad you found our help useful. Let us know if you need any other help in future.

 

Thank you for using MyThemeShop.

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Hello Team

 

Greetings!!

 

We don't want to have any recurring service for update and support services. We don't want to subscribe for  support and update so if you can cancel the support and update service then it will good.

 

Please do the needful.

 

Regards
Seema Sharma

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Hello Team

 

Greetings!!

 

Please cancel our recurring support and update service as we don't you to generate invoice for recurring support service.

 

Regards

Seema Sharma

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Hello,

 

Please contact us in the above mentioned contact form regarding all your account related issues.

 

Thank you.

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