[SociallyViral] No Download Link Received After Payment

[epoolman]

I purchased a theme from you a couple of hours ago and after payment with paypal it sent me to a page that said my login details will be emailed to me. I have not yet received that email. Please advise. Here is the Invoice ID: 4NBCJ.

 

Thank you

[ToddMTS]

Hello,

 

Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that.

 

Please check your spam folder for the login email. It should be there. 

 

If you do not find it, please try a password reset with your registered email ID on this page: https://mythemeshop.com/go/member/

 

Hope that helps, please don't hesitate to let us know if you need help with anything else.

[hiyaitskendra]

I had a glitch in my account being activated.  I purchased Socially Viral today Invoice ID: ZUZHL and my member area was not updated. 

 

I attempted to reply to the this thread after completing the password reset functions above and was required to create a new account.  Oddly enough, upon creating the new account all of my current information populated but my purchase was not in my member's area.

 

Can you please assist with placing the Socially Viral Theme into my Member's Area? 

[Mili]

Hello @ hiyaitskendra,

 

We contacted PayPal and they were having their server upgrade while you tried to make the purchase. Though, the issue should be resolved now and you should be able to download the product purchased from your member’s area.

 

If you are still facing the issue, can you please contact us using the form from this page and mention your thread’s link?

https://mythemeshop.com/contact-us/

 

I appreciate your patience while this was getting resolved.

 

Have a Good day ahead.