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[Content Locker Pro] Locker Doesnt Display for non logged in users, but displays for logged in users


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  • Support

Hello,

Thank you for contacting MyThemeShop and sorry for the issue you are facing.

Can you please share a screenshot of the issue?

Looking forward to helping you.

Thank you.


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When I am logged into my wordpress admin and at that time when I open the page where I have installed locker to hide some part of the post the locker appears properly. You can see how the locker looks like over here: 
https://prnt.sc/4iMgUXW9JsBl

However, when I am opening that page where the locker is installed as a non logged in user through the incognito window, at this url https://www.kedianomics.com/itc-big-move-to-350-plus/ the locker just doesnt show up at all. 

Thanks for your response and taking interest in helping trying resolving this for us. 

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  • Support

Hello,

Can you please try deactivating the LiteSpeed Cache used on your site and check if that fixes the issue for you?

Also, if you have used any other caching plugin, then you can remove that too for checking.

Looking forward t helping you.

Thank you.


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Thanks for the response. I was suspecting on similar lines. But I hope this is only for checking? Since if I were to have no caching on my site entire site performance will collapse. 

Would you feel a better option is to open the concerned page where locker is and check throughdeveloper console if any specific script of this plugin is having issues and if so we can then copy that script with entire file path name and put it in the box in litespeed for not optimizing? 

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I disabled, the only caching plugin we have used, i.e. Litespeed. And yes! The locker is now showing on the incognito browser window also. 

So this is testing positive. Please advise next steps, since its a live site I have had to re-enable the caching plugin again for overall page load sanity of the whole website. 

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  • Support

Hello,

If the locker is working correctly now, then please install the cache plugin and remove the JS cache and check if that fixes the issue.

Most probably that'll work.

Then you can get in touch with the plugin author to ask how to minify the JS without breaking the plugin.

Thank you.


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No disabling all the optimization functions in litespeed regarding JS have still not allowed your locker to show up. 

Even on disabling litespeed cache plugin totally, even though your locker shows up and the configurations of facebook, twitter, linkedin APIs have happened correctly and all three are posting content on social sites respecively the locker still doesnt go away revealing the content. Something is badly amiss it seems within your plugin.

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  • Support

Hello,

It may be possible issue from the plugin as the plugin is retired and was not updated since long.

You can consider the Premium plugin for a better experience.

Thank you.


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The freelancer who installed this on our site assures us he hasnt installed the free version but the premium version only. 

Plus your very brief replies after long gaps leave a lot for the asking. You are being vague. Are you saying that the version installed on our website is free and are you saying that premium version is tested properly by you for suitable working? So in that case we will take our developer head on who has a bulk license from you and claims he has installed the premium version only. 

What if we spend additional money and again buy a version from you and it still has these same issues? Can you assure us of a refund if after a direct purchase from you also these issues will come. Lastly to keep waiting for 1 line answers that too vague for 24 hours plus and have one single ticket drag for weeks is not our idea of a properly working plugin! 

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  • Support

Hello,

You do not have a Premium license of your account. That's the reason we suspect you as a Free user.

Also, before we reply to your ticket, we have confirmed that from the respective team. Thus took time.

And, if your Developer have installed that on your site, ask them to update the plugin to the latest version.

If still facing issue, ask them to start a new ticket in the Premium Support forum and share the WP Login details so that we can check that for you.

Thank you.


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WHy dont you give a direct answer to all the points we make? 


Havent I asked you if we buy it again from your site, and if on that new installation it still doesnt work, will you refund? 

Evasive answers continuously do not provoke confidence. As it is you wrote you have already deprecated this plugin so please be explicit and clear  

a) Are you continuing to maintain and upgrade premium plugin? 
b) Are you sure it works? 
c) If it doesnt work on installation will you refund? 

Stick to these points and we will be done with this ticket. 

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  • Support

Hello,

1. Yes, all our products came with a 30 days money back guarantee. If the product is not working, you can ask for a refund within 30 days from the date of purchase.

a. Yes, Premium plugin is continuously maintained.

b. Yes it is working fine and a lot of users are using this too.

c. If this still create issues on your site, you can ask us also. We'll check your site to find out what is causing the issue. Or you can ask for a refund.

Thank you.


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Unable to locate the buy page for your content locker pro plugin. ITs nowhere listed on your main plugins listing page, leading to an impression you might be discontinuing this plugin.... Please let me know you will continue this plugin and then give me the page from where I can buy it. 

Is the twitter function properly working where the API verifies if the person has posted the tweet or not, this is a critical feature for our need. Currently in the version installed on our site the tweet is getting genrated and posted and people are being asked to authorise our twitter app. Just wanted to be double sure. 

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  • Support

Hello,

Unfortunately we will not continue this plugin, it will no longer be supported. 

The API functions such as Twitter and YouTube are no longer supported.

I hope that clarifies you question.

Thanks,


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This is the funniest behaviour ever by any Plugin Support. Your guy asked me on the prior thread to pay afresh and buy directly from you and then install that version, which is the same as what installed by our developer who has unlimited sites license and then we were supposed to raise this ticket sharing our WP Admin with you for you to login and inspect. 

Your guyt on prior thread has also written clearly that this plugin is being supported and will continue and everything is working. 

I am left aghast. WHat are you guys really up to? So do you want to login to my WP admin and check why the content locker is not disappearing and displaying the locked content? or you want to close this ticket right here and asking me to take refund? If the latter is the case, explain how to get the refund. 

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  • Support

Hello,

Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused.

We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. 

We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs.

Hope that helps, please don't hesitate to let us know if you need help with anything else.

Thank you.


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