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charrahammett

[WP Real Estate] Support & Issues with Free Plugin, Will Buy to Fix

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First I am trying to post a topic in the FREE support forum and there is no button that says to start new topic. I had to use the CREATE button at the top of the screen to send this and the only options I could choose were testimonials or pre-sale or affiliate issues or account issues. You need to fix this. 

Second I am having a problem with the free version - it will not show the map or the fields. I do have an active google API key in the WP Settings - see attached images in dropbox: https://www.dropbox.com/sh/wx97z9ug38ohhz8/AAAnrJhFYSdQ704Vfu_HXTkra?dl=0

I will buy the plugin if it will fix the issues I am having.

 

See this video for more info: 

 

Edited by charrahammett

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Hello,

Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
Premium Support For Just $9/year

Once purchased, please open a new support ticket by following this tutorial:
https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

We handle all our theme/plugin related help through our support ticket system.

One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.

Looking forward to helping you.

 


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