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Pratik.d

Support
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Posts posted by Pratik.d

  1. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    Hello,

    Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below:
    rQoczm+

    Looking forward to helping you. Thank you.

  2. Hello,

    There are many reasons why you should add external links to your site. Having external links, give search engines a clear idea about your blog because of relevant links. It also the best way to be in touch/build relation with bloggers having the same niche. You can read more about it here: https://moz.com/learn/seo/external-link

    Hope that helps. Please let us know if their is anything else.

    Thank you.

  3. Hello,

    I understand, maybe it was a conflict with some other plugins active on your site or theme. We would like to debug it further and fix any compatibility issues if there are any. Would it be possible for you to create a staging environment where we could check this issue as on the live site any changes we made were not reflecting on the frontend?

    Looking forward to helping you. Thank you.

  4. Hello,

    Rank Math plugin uses post name to set the unique URL as it is set by default on WordPress, it doesn't generate the unique URL by title. Can you please share your login details in the Sensitive Data Section so we can check the Settings on your site?

    Looking forward to helping you. Thank you.

  5. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    In the new update, we've moved all instances of MyThemeShop to Rank Math so you will have to connect your account again using Rank Math's username and password. You can signup for the new account here.

    Sorry for any inconvenience that might have been caused due to this. We needed to move Rank Math away from MyThemeShop as both are separate entities and they need to stay separate.

    Hope that helps. Thank you.

  6. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    In the latest update, we've moved all instances of MyThemeShop to Rank Math so you will have to connect your account again. Sorry for any inconvenience that might have been caused due to this. We needed to move Rank Math away from MyThemeShop as both are separate entities and they need to stay separate.

    Hope that helps. Thank you.

  7. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    I see there are 2 title tags on the AMP page, maybe your theme or other plugins active on your site is adding the wrong title. Can you please tell us what title and description you've set in the admin for this post? 

    Looking forward to helping you. Thank you.

  8. Hello,

    I was able to reproduce this issue on my setup with the Eduma theme which you are using on your site. After further debugging the issue, I found the issue in the theme. To fix it, I logged into your site and I changed the below code in eduma/learnpress-v3/single-course/categories.php file:

    if ( $term_list ) :

    with

    if ( $term_list && ! is_wp_error( $term_list ) ) :

    The course page should not show any error now. Can you please confirm and let us know?

    Thank you.

  9. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    The Review snippet which Rank Math generates supports only editor reviews which don't require an option on the frontend to add reviews. Can you please add a link to the post in the Sensitive Data Section where you are using Review snippet so we can check if all the data you added is as per the Google guidelines.

    Looking forward to helping you. Thank you.

  10. Hello,

    Sorry for not following up quickly and any inconvenience that might have been caused due to that.

    The new update of the plugin seemed to have fixed the Range out of order warning on your site. In the new update, we've improved the regex redirection which probably was causing the problem on your site. I don't see any warnings in admin and in the frontend of your site. Can you please confirm?

    Looking forward to helping you. Thank you.

  11. Hello,

    Thank you for letting us know about this issue. Rank Math removes parent base from permalink when the primary term is selected in Category: uvrnPm+

    I've forwarded this issue to our Development team. They will further debug this and fix it in the next update of the plugin.

    In the meantime, if there is anything else please let us know.

    Thank you.

  12. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    There are only 5 tests on category pages and all those tests belong to the Primary Keyword. It looks like you selected the secondary keyword in the category.

    Please select(click) on the primary keyword. We'll probably add some message in the next update of the plugin so it will be easy to understand.

    Looking forward to helping you. Thank you.

  13. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    Do you want to remove parent slug from child page URL? If so, you'll have to use some Custom Permalink like https://wordpress.org/plugins/custom-permalinks/.

    Rank Math doesn't create any unique URL by post name, that's what WordPress does. When you create a new post, by default WP checks if a slug is used before in any other posts on your site and set the URL accordingly with parent slug.

    Hope that helps. Please let us know if you need any further assistance.

    Thank you.

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