It is all rubbish. There is no option to sales support team in contact us page. Unfortanutely, You dont want to help truly. You just want to make someone to buy your product, After that you dont care. Last time I bought a theme for my client from elegent themes. And It was an awesome experience. They were just replying very fast from a single inbox and the screencast videos to helping me was elegent.. Not like premium support, general support, sales team and all. Specially, After buying the theme, I am still not able to create a ticket in premium support. I am not gonna suggesting anyone to go to mythemeshop.com. I will do everything by myself. No need to help.