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ToddMTS

Support
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Everything posted by ToddMTS

  1. Hi Troy, We will see how this can be sorted without causing too much disruption to other user's websites. Please also let us know which tool/plugin you are using to schedule Twitter posts. We will look into that as well. Stay tuned for a plugin update.
  2. Hello, In this particular, we would recommend that you allow access to the wp-content folder from TwitterBot. Just make sure there aren't any executable files and that you keep a blank index.php file in each folder that doesn't have one already. Hope that helps. Thank you.
  3. Hello, I am extremely sorry for the delay in my response. Please download the latest version of the plugin from here: https://www.facebook.com/groups/rankmathseopluginwordpress/permalink/224338101771857/ It should help fix the issue you are facing. Do let me know if it doesn't help.
  4. Hello, Thanks for getting in touch and I am sorry for the trouble this might have caused. We have revamped the SEO Analysis section and it should work without any issues now. Please check our Facebook page in a couple of hours to download the latest version.
  5. Hi Erik, We will take a closer look and release an update with the fix. You can wait for the public release of this plugin if you would like to get the stable version. If you need help with anything else, please do not hesitate to let us know.
  6. Hi, I checked and these URLs are already indexed by Google: http://take.ms/fJXov http://take.ms/4yCHy http://take.ms/GaBo1 I am sure the others will be indexed with time too. As far as I could check, everything seems to be in order and Sitemap is working okay as well. Please give it a day or two - if you are still not indexed - get back to us so we can take another look.
  7. Hi Troy, Can you please share a link to the post where this issue is happening? Also, please share the URL of image that you expect to be shown while sharing on FB and Twitter. Unfortunateley, we do not have an Instagram option just yet. Sorry. We look forward to helping you.
  8. Hi Erik (and Troy), Can you please share a video cast of this issue? We are not sure where we should link for this issue. You can use a website/tool called useloom.com to take a screencast. Once we are sure of the issue, we can begin to rectify it. We look forward to helping you.
  9. Hi, You are very welcome. If there is anything else you need help with, please do not hesitate to let me know.
  10. Hello, I am so sorry about the issue you are facing. Can you please share a screenshot of where the automatic link is appearing? Looking forward to help you.
  11. Hi Erik, I am extremely sorry that you feel that way. It was in no way our intention. We treat every person and customer with utmost respect and I am sorry if we made you feel otherwise. We have received your email and responded to that as well. Please share your feedback via email or here. Thank you.
  12. Hello Alan, I am extremely sorry for the problem this has caused. We actually cannot detect if you have used Table of Contents or not. Instead, we rely on our detection of popular ToC plugins. For more details on what plugins we check for and how this test works, please check this KB: https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/score-100-in-tests/#table-of-contents Hope that helps.
  13. Hey Abhijeet, I am so sorry about the issues you have been facing. We have fixed all the issues you have been facing and the new updated version is almost ready. I would request you to keep email notification for Rank Math updates activated so that you are notified of the updated version. You can choose to be notified here: https://mythemeshop.com/plugins/wordpress-seo-plugin/ We will share the update very soon.
  14. Hello, We are extremely sorry about this. I have forwarded this to our dev. team. They will fix this and release an update. I will update you once this is fixed.
  15. Hi Rajendra, Thanks for contacting us. We do not have any offers coming anytime soon. Hope that helps.
  16. Hello, I am really glad that we were able to help you. If you need help with anything else, please don't hesitate to ask us.
  17. Hello, Thank you for contacting MyThemeShop. I am really glad to hear that you love our support and found it to be quick. We always strive to help you the best we can. If there is anything you need help with, please do not hesitate to let us know.
  18. Hello Claudia, Thank you for contacting MyThemeShop. It is always a pleasure helping you. I am glad that you like our quick support service. If there is anything you need help with, please do not hesitate to let us know.
  19. Hello Salman, You still get to use the products you downloaded while you were a member but you can no longer update them or download them again. Membership Plan is the same as Extended Membership. Hope that helps, please don't hesitate to let me know if you need help with anything else.
  20. Hi Christian, I am really glad that we were able to help you. If you need help with anything else, please don't hesitate to ask us.
  21. Hello Dada, Thank you for contacting MyThemeShop. I really appreciate your testimonial. Thanks for taking the time to share your feedback. If there is anything you need help with, please do not hesitate to let us know.
  22. Hello, I am really glad that we were able to help you. If you need help with anything else, please don't hesitate to let us know.
  23. Hi, I am really glad that we were able to help you very quickly and that the issue is sorted now. If you need help with anything else, please don't hesitate to let us know.
  24. Hi Claudia, Thank you for contacting MyThemeShop. I am really happy to hear that you like our themes and that you found them to be easy to use. We are always trying our best to make our products extremely fast and quick to setup. If there is anything you need help with in the future, please do not hesitate to let me know.
  25. Hello Lori, Thank you for contacting MyThemeShop. We are really glad to hear that If there is anything you need help with in the future, please do not hesitate to let us know.
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