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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hi, The changes you applied to the theme are not saved into your licence. The changes you made are saved inside of the server where you made the changes. Thanks,
  2. Hello, Thank you for contacting MyThemeShop today. Each theme comes with a licence. You can attach that licence to any domain and you can change the licence to another domain any time you need to. You can use that theme later on another domain. Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today. Unfortunately the plugin does not have that functionality. As much as we would love to help you achieve that it would require a custom solution. You can submit a customization request here, and our developers can let you know how much it would cost to implement that. Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. We are really sorry but this plugin cannot create domain names for you. It can only shorten the URLs that are already on a domain name. Looking forward to helping you. Thank you.
  5. Hi, For theme exchanges please contact our Accounts team here. Thanks,
  6. Hello, Thank you for contacting MyThemeShop today. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop today. 1- There are no dashboards for users who leave reviews, unfortunately. 2- You can remove and approve reviews in the same dashboard that you would approve or remove comments if they are comment reviews from users. Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop today. Yes, if you have three licences. Then you can use the product on three different websites. For help on how to buy licences please contact our Accounts team here. I hope that it clarifies. Looking forward to helping you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop today. 1 - It depends what kind of customization you need. Tell us more please. 2 - You can create a child theme for free with a click of a button once you purchase the theme. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop today. That issue is related to a Pro plugin. Please post your question in the Premium Support Forums : https://community.mythemeshop.com/forum/12-plugin-support/ Looking forward to helping you. Thank you.
  11. Thank you for letting us know and for your interested in MyThemeShop.
  12. Hello, Yes, that is correct. Adding ads below other sections of the plugin is currently not supported. Thank you for contacting MyThemeShop.
  13. Hello, Thank you for contacting MyThemeShop today. For issues regarding payments please contact our Accounts team here. Looking forward to helping you. Thank you.
  14. Hello, Thank you for contacting MyThemeShop today. Unfortunately the plugin does not have that functionality. As much as we would love to help you achieve that it would require a custom solution. You can submit a customization request here, and our developers can let you know how much it would cost to implement that. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. Unfortunately the plugin does not have that functionality. As much as we would love to help you achieve that it would require a custom solution. You can submit a customization request here, and our developers can let you know how much it would cost to implement that. Looking forward to helping you. Thank you.
  16. Hello, Thank you for your kind words, we really appreciate it. We are very happy to know that you are satisfied with our services.
  17. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will take a closer look at that. Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. For payment options and issues please contact our Accounts team here. Looking forward to helping you. Thank you.
  19. Hello, Thank you for contacting MyThemeShop today. 1 - It will work on BlueHost. 2 - It is a one time payment and you get access to a one year of updates and support. After that one year you can keep the theme but if you want updates and support it will require a membership. 3 - Yes, you are correct. Membership allows you to get updates and support. 4 - No, that does not mean that. The translation is so that you can translate the theme yourself so that the site is in the language of your choice for your visitors. Looking forward to helping you. Thank you.
  20. Hello, Thank you for contacting MyThemeShop today. Can you give us an example of a test that you are trying to re-create? Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. We don't see any history of purchases on your account. With which email have you purchased our WP Quiz Pro plugin? Looking forward to helping you. Thank you.
  22. Hello, You can view the text for what is included in our support here: http://screenshot.how/kMETIw To see what options are available in the Pro version of Schema theme, please see screenshots of the options panel: https://demo.mythemeshop.com/schema/options-panel/ Thanks,
  23. Hello, Thank you for contacting MyThemeShop today. Unfortunately the plugin does not have that functionality. Looking forward to helping you. Thank you.
  24. Hello Fabio, Thank you for leaving us a testimonial, we really appreciate that. We look forward in helping you again.
  25. Hello, Thank you for contacting MyThemeShop today. The free version will give you access to only a few options. The pro version will give you access to more theme options as well as updates and have access to our support staff in helping you customize your theme. Please see here what is included in our support policy. Looking forward to helping you. Thank you.
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