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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hi, That link goes to a javascript file. Can you take a screenshot and show us what you mean? Thanks,
  2. Hello Ajay Vaja, We really appreciate that you have taken the time to leave us such a detailed testimonial and our team is very happy to know that you are satisfied with our services. Thank you for that. We look forward in helping you again in our forums and we hope to see your business grow. Thank you for choosing MyThemeShop.
  3. Hello, Thank you for contacting MyThemeShop today. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. The Schema demo now works, please check again. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop. We have already logged this as an issue into our internal system and our development team is working on it. This issue will be resolved in an upcoming update release. Thank you for your patience. Looking forward to help you.
  6. Hello, Thank you for contacting MyThemeShop today. For all refunds please contact our Accounts team here: http://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  7. Hello, Thank you for taking the time to write us a testimonial, we appreciate that and we look forward in helping you again.
  8. Hello, Thank you for contacting MyThemeShop today. We have now reset your licence. You can use our products now on any domain. Looking forward to helping you. Thank you.
  9. Hi, 1. You will need to use a plugin for that. 2. Yes, you can do that. 3. You can translate the theme into any language using this plugin: https://wordpress.org/plugins/my-wp-translate/ 4. Self hosting Google fonts for the purpose of gaining site speed is not something that will dramatically improve the speed. You can increase the speed with caching plugins. We do not install Google Fonts for users as part of our support. However we can help you disable them as part of our support then you can use a plugin for self hosting if there is one or hire a developer to install them for you. 5. Yes, you can always upgrade licences. Thanks,
  10. Hello, Thank you for taking the time to write us those kind words, our team will really appreciate that. Looking forward to helping you. Thank you.
  11. Hello, Thank you for taking the time to leave our team a testimonial, we really appreciate that and we look forward in helping you again.
  12. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Looking forward to helping you. Thank you.
  13. @cgvyapamjobs That website uses the Schema theme: https://mythemeshop.com/themes/schema Thanks,
  14. Hello, Thank you for contacting MyThemeShop today. With what email have you purchased the theme Architect? We need to look at your purchasing history before we can offer support. Looking forward to helping you. Thank you.
  15. Thank you for your kind words @zakariamadoallaoui, we appreciate you being part of our community.
  16. Hello, Thank you David for your kind words, we appreciate you being part of our community. Looking forward to help you.
  17. Hello, Thank you for taking the time to leave us a testimonial, we are happy to know you are satisfied with our services. Looking forward to help you again.
  18. Hello, Thank you for contacting MyThemeShop today. Do you need help with anything? Looking forward to helping you. Thank you.
  19. Hi, We apologize for the confusion. Our lead developers who worked on the theme have informed me that the theme does not support RTL. We apologize for the inconvenience. Thanks,
  20. Hello, Thank you for contacting MyThemeShop today. 1 - Each theme is unique, and we add or remove features as per the theme requirements, but all our themes are optimized for SEO and performance 2 - It more about the overall site design which you prefer as per your requirements, Schema is for blogs, Digital is more suited for Business websites 3 - Schema is more suited for personal blogs, due to minimal in design it is also best performing theme. 4 - For pricing requests please contact our Accounts team here: http://mythemeshop.com/contact-us 5 - Unfortunately we do not have any videos regarding this theme at this time. Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. We are really sorry but the theme does not support RTL. Looking forward to helping you. Thank you.
  22. Hello, Thank you for taking the time to write us a testimonial, our team is happy to know that you are satisfied with our services. We look forward in helping you again.
  23. Hi, If you are having issues with the theme please open a new support ticket here: https://community.mythemeshop.com/forum/7-theme-support/ Our support staff will assist you in the premium theme support section. Looking forward to help you.
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