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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hello, Thank you for leaving us a feedback. Indeed issues related to the Connect / Updater plugin are often server issues which are sometimes difficult to access. The rest of our support tickets which are easier are answered much faster. Thank you for choosing MyThemeShop, we hope to be able to assist you in the future as well.
  2. Hello, We are so glad that you are part of our community ! We admire your dedication and your desire to work on your project. Thank you for your kind words and for choosing MyThemeShop. We look forward in helping you again.
  3. Hello, Thank you for your kind words, we are really happy to know that our services have been helpful to you and your business. We are all going through hard times due to Covid-19, we are here to help you the best that we can. Stay safe ! Thank you for being part of our community. 💚
  4. Hello, Thank you for contacting MyThemeShop today. Yes, once you renew your subscription you will have access to the update. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. That is due to Facebook and how it counts shares. You can try using a share plugin. Please note that we do not offer support unless you have paid for support or have a valid subscription to our services. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. Which email did you use to purchase our theme or our WP Quiz plugin? Looking forward to helping you. Thank you.
  7. Hello, I asked our team and I can see the replies they sent you by email They replied to you that they already issued a refund. Please reply back to them by email if you have more concerns. Thanks,
  8. Hello, Custom template creation is currently not supported. We apologize for the inconvenience. Thanks,
  9. Hello, Thank you for contacting MyThemeShop today. The support staff in these forums is not able to handle account issues like the ones you mention. That is why it is important that you reply to our team by email, they will handle all of your account issues, refunds and complaints by email. Please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  10. Hello, We apologize for the inconvenience but we cannot offer support for this type of custom requests. Thank you for your understanding.
  11. Hello to the Aegean Sea. We appreciate that you have taken the time to write us a testimonial, it means a lot to our team. We look forward helping you again.
  12. Hello, Thank you for leaving us a testimonial, we really appreciate that. We look forward helping you again.
  13. Hello, Thank you for contacting MyThemeShop today. Can you tell us what you have tried so far to solve the issue? Looking forward to helping you. Thank you.
  14. Hello, Thank you for contacting MyThemeShop today. 1. We are not sure what you mean but you can place the shortcode of the review in an HTML widget. 2. Unfortunately it is not possible to add a comment reply in the sidebar. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. You will be able to use WP Review Pro with latest WP versions. The settings are below the Gutenburg editor and if that doesn't work you can enable the Classic Editor with this plugin: https://wordpress.org/plugins/classic-editor/ Looking forward to helping you. Thank you.
  16. Hello, Our team will reply to you as soon as they can. Thank you for your patience.
  17. Hello, Thank you for contacting MyThemeShop today. Yes, you can remove the admin using CSS, it should not affect the Google results. Here is a video on how to use the plugin: https://www.youtube.com/watch?v=wHmBZgiDjX0 Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  19. Hello, Thank you for contacting MyThemeShop today. Which email did you use to purchase the WP Subscribe Pro product? Looking forward to helping you. Thank you.
  20. Hello, Yes, you can post your client's email here. But to be able to receive support from us you will need to login to MyThemeShop forums with your client's account. Ask your client the login access to MyThemeShop. Thanks,
  21. Hello, Thank you for contacting MyThemeShop today. I am sorry, I do not understand what you are asking. Are you asking us if you can create a page with images and prices below the images? Looking forward to helping you. Thank you.
  22. Hi, @alenalyushin which email did you use to purchase the premium version? Thanks,
  23. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here: https://mythemeshop.com/contact-us/ Looking forward to helping you. Thank you.
  24. Hello, Thank you for taking the time to share your experience with others here at MyThemeShop, it means a lot to our team. We look forward helping you again.
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