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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hello, We are really sorry but YouTube lock is no longer supported. Thanks,
  2. Hello, Thank you for contacting MyThemeShop today. We have asked our lead developers to check into this request and at this stage what you are trying to do is not possible with out plugin. We apologize for the inconvenience. Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:ht
  4. Hello, Thank you for contacting MyThemeShop today. You can simply re-purchase the same product again. Have you tried that? Looking forward to helping you. Thank you.
  5. Hello, Unfortunately our plugin does not have that function. We apologize for the inconvenience. Thanks,
  6. Hello, Thank you for contacting MyThemeShop today. The plugin WP Review doesn't control the sidebars on your website, your theme controls that. Therefore you can add as many widgets as your theme allows. Looking forward to helping you. Thank you.
  7. Hello, Thank you for taking the time to write us a testimonial, we really appreciate that. We hope to be able to assist you in the future. Thank you for choosing MyThemeShop.
  8. Hello, Thank you for contacting MyThemeShop today. This plugin works with the latest versions on our local testing. However if you encounter any issues our team can either try to fix it or issue you a refund. Looking forward to helping you. Thank you.
  9. Hello, Unfortunately our plugin does not have that function. We apologize for the inconvenience. Thanks,
  10. Hello, Thank you for contacting MyThemeShop today. You can export (and import) the plugin settings as JSON code, and you can export reviews by specific users using WP’s personal data exporter, in Tools > Export Personal Data. I hope that helps. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here: https://mythemeshop.com/contact-us They will be able to let you know of that and offer any possible promotions if there are any. Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. For this request, please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  13. Hello, Thank you for taking the time to leave us a testimonial, we really appreciate that. We look forward helping you in the future.
  14. Hello, Thank you for contacting MyThemeShop today. Yes, you can use your plugins after your subscription ends. However you will not have access to our support team and to updates. Looking forward to helping you. Thank you.
  15. Hello, Are you using the WP Shortcode Pro version or the free version? If you are using the Pro version, can you tell us which email you use to purchase the plugin from MyThemeShop? Thanks,
  16. Hello, Thank you for your suggestions, we apologize that the theme does meet your requirements. Looking forward to help you.
  17. Hello, Thank you for contacting MyThemeShop today. Here is a video showing you how to use the WP Shortcode with the new WordPress Gutenburg block editor: https://i.mythemeshop.com/xnPSnV Looking forward to helping you. Thank you.
  18. Hello, For your issue about account not being renewed. Please contact our Accounts team here: https://mythemeshop.com/contact-us Thanks,
  19. Hello, We haven't tested that however you can easily test it since the Schema theme works with child themes. Here is a video showing how to create child themes. If you don't have the premium version of Schema to test, then simply use the free version of Schema theme to test. Thanks,
  20. Hello, Thank you for your suggestions, our team will take a look at that for future updates. Cheers,
  21. Hello, Thank you for contacting MyThemeShop today. The Schema theme is not using the Genesis Framework. However you don't need to buy the WP Review plugin, the free version of the plugin comes with the theme. Only the pro version of the plugin WP Review Pro requires a purchase. Looking forward to helping you. Thank you.
  22. Hello, Thank you for your kind words and for taking the time to write us a testimonial. We look forward helping you again.
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