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MistaPrime

Support
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Everything posted by MistaPrime

  1. MistaPrime

    [WP Quiz Pro] export results

    Hi Eitan, We do not have a release date as of yet. However in about two weeks we might be able to send you a beta version. You can check back in about two weeks. Thanks,
  2. MistaPrime

    [Rank Math SEO Plugin] Java Button

    Hello, Thank you for contacting MyThemeShop today. Can you confirm that the buttons work while Rank Math is deactivated? If you can confirm that, please provide us with your login access afterwards. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  3. MistaPrime

    [Rank Math SEO Plugin] Problem with SEO score

    Hello, Can you send us a link to the post or page that is having the SEO problem please? Looking forward to help you.
  4. MistaPrime

    [Rank Math SEO Plugin] Rank Math SEO plugin

    Hello, Thank you for contacting MyThemeShop today. You can activate Rank Math at the same time as Yoast is activated, then import the Yoast settings into Rank Math, see screenshot: http://ovo.li/uploads/CIoH2f Once the import is done, you can then deactivate Yoast. Looking forward to helping you. Thank you.
  5. MistaPrime

    [Rank Math SEO Plugin] Rank Math SEO Score Dropped

    Hello, We normally do not offer support for sites regarding speed unless the site is using one of our themes. Your site is currently not using our themes. However we do hope that this guide can help you: https://mythemeshop.com/blog/wordpress-speed-optimization/ You should also ask your hosting provider about your site's speed. Looking forward to help you.
  6. Hello, Thank you for contacting MyThemeShop today. Can you confirm that that issue is not happening when you a have the plugin Rank Math deactivated? Please confirm that and let us know as that issue may also happen due to theme configuration. If it only happens when you have Rank Math activated; Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  8. MistaPrime

    [Rank Math SEO Plugin] Img Alt Attributes

    Hi, I tried to locate on which page you took that screenshot but I was unable to. Which page or post is having an issue with locating focus keyword? Can you send us a link to that page or post please? Looking forward to help you.
  9. Hello, There is no way to automatically take data into comparison table from WooCommerce, however you can create your own comparison table for each review you create. Here is a video showing the majority of plugin features. Looking forward to help you.
  10. MistaPrime

    [Rank Math SEO Plugin] Img Alt Attributes

    Hello, Thank you for contacting MyThemeShop today. Send us a link to the page/post in question. Also; Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop today. We know that the plugin is compatible with WooCommerce. However we are not sure about MyCred and WooCommerce Points and Rewards Plugin. You can download the free version of WP Review and then test the free version with those plugins. It will give you a good idea if it is compatible or not. Looking forward to helping you. Thank you.
  12. MistaPrime

    [WP Review Pro] Issue with Guttenberg

    Hello, Thank you for contacting MyThemeShop today. We have just released an update about this issue. Please check your product updates using the Updater plugin that you can get from the member's area and update all MyThemeShop products, that issue should be gone. Looking forward to helping you. Thank you.
  13. MistaPrime

    [WP Review Pro] Questions regarding WP Review Pro

    Hello, Our developers can answer that question once they see your Customization request. Please submit your Customization request here: support -team@mythemeshop.com Thanks,
  14. MistaPrime

    They are Amazing!

    Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and we hope to help you again.
  15. MistaPrime

    [WP Quiz Pro] Query on QUIZ functionality

    Hello, Thank you for contacting MyThemeShop today. Unfortunately those functions do not exist in the plugin. However you can submit a Customization request to our developers here, and they will let you know how much that would cost to implement. If they are able to do that. Looking forward to helping you. Thank you.
  16. MistaPrime

    [WP Review Pro] Questions regarding WP Review Pro

    Hello, Thank you for contacting MyThemeShop today. Indeed our plugin WP Review can leave reviews on the products. However if you are looking for "verified buyer" I believe you would need to use the WooCommerce reviews. Here is how to do that: https://www.wpexplorer.com/verified-reviews-woocommerce/ Looking forward to helping you. Thank you.
  17. Hello Elena, Thank you for contacting MyThemeShop today. It seems that you are requesting help for two issues. We will try to help you on the first one and for the other you can open a new support ticket to help us avoid confusion. You mention that you cannot insert a video in that post, however we can see a video already, see screenshot: http://ovo.li/uploads/0wBiss Have you resolved that issue? If not, send us a link to the video you are trying to embed. For your issue about category description, please open a new support ticket to help us avoid confusion. Looking forward to helping you. Thank you.
  18. Hello, There are certain aspect that you can indeed edit in bulk. See this tutorial here: https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/score-100-in-tests/ Go to this section: https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/score-100-in-tests#focus-keyword-in-description-only-works-on-the-primary-focus-keyword And scroll down until you see this part of instructions: http://ovo.li/uploads/44Ltph Let us know if that helps.
  19. MistaPrime

    [Rank Math SEO Plugin] Can't Login Rank Math Plugin On My Blog

    Hello Faisal, We are trying to login into your site but we get this error: ERR_CONNECTION_TIMED_OUT It doesn't look like your domain name or your server is correctly configured. That may also be why you were not able to activate Rank Math. Please contact your hosting provider and show them that error, see screenshot: http://ovo.li/uploads/kQSlZb They should be able to solve that issue for you. Looking forward to help you.
  20. MistaPrime

    The Best Tech Support Around!

    Hello Kristi, We are happy that your issue has been resolved. Thank you for using MyThemeShop, we look forward in helping you again. Thanks,
  21. Hello, Thank you for contacting MyThemeShop today. Our plugin Rank Math is indeed compatible with WPML translation plugin. You will be able to translate each page with WPML and Rank Math options will be available for both language pages. Looking forward to helping you. Thank you.
  22. MistaPrime

    [WP Quiz Pro] The theme is not compatible

    Hello, Thank you for contacting MyThemeShop today. We have no payment history from your account, let us know with which email you have purchased the WP Quiz Pro plugin. Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
  24. MistaPrime

    Hi...

    Hello, Thank you for contacting MyThemeShop today. There is no problem in using the theme in a test site first before you place it on your main site. You can just let us know once you are about to switch and we will switch your licences. Additionally if your site URL has words such as "test, staging, testing", it will automatically be detected as a test environment and you won't need to ask us to switch licences. Looking forward to helping you. Thank you.
  25. MistaPrime

    [Crypto] (crypto) Changing Slider

    Hello, Thank you for contacting MyThemeShop today. What is the "cryptocoin demo slider" ? Is that a slider plugin? If yes, you can replace the default slider from the theme with the code of your plugin. For the ICO, we do not have a way of marking the ICOs as Premium or Featured. However in the name of the ICO you can write the word "Premium" so that the title of the ICO has the word "Premium" inside of it. Looking forward to helping you. Thank you.
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