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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hello, Thank you for contacting MyThemeShop today. Which email did you use to purchase the PointPro theme? Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop today. 1 - Inside of your sidebar you can add as many ads, logos or Adsense scripts. That is easily done from Appearance > Widgets 2 - You can also add as many ads sections on the homepage using the theme options panel: http://screenshot.how/sLED9u Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today. Unfortunately the plugin does not have that function. Looking forward to helping you. Thank you.
  4. Hello, We don't have that feature on other themes as it is now common practice to place posts on top of each other on mobile. The reason being is that on smaller phones if users have long titles it creates a broken layout. You can try different themes and test them on mobile to see which one looks best for you: https://mythemeshop.com/themes/ Thanks,
  5. Hello, We have rested your licence now. Thanks,
  6. Hello, Thank you for contacting MyThemeShop today. Which theme are you using? Looking forward to helping you. Thank you.
  7. Hello Tom, Thank you for taking the time to leave us a testimonial, it means a lot to our team. We are happy to know that you are satisfied with our services. We look forward helping you again.
  8. Hello, There is no option in the theme where you can edit the size of images. However once you install the theme and open a support ticket, our support staff will let you know how to modify the theme files to change the size of images. You can open a support ticket here once your site uses Outlet theme. Thanks,
  9. Hello, Thank you for contacting MyThemeShop today. For all refunds please contact our Accounts team here: http://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  10. Hello Harsh, Thank you for using MyThemeShop, we appreciate your testimonial. Looking forward to help you.
  11. Hello, Thank you for leaving us a testimonial, we really appreciate that. Looking forward to help you.
  12. Hello, That list was created using the plugin called Thrive Visual Editor. Thanks,
  13. Hi, We are not able to detect which plugin is used by looking at images. Please send us a link to where the images have been taken. Thanks,
  14. Hello, Thank you for leaving us a testimonial, we are very happy to know that you are satisfied with our services. We look forward helping you again.
  15. Hello, Thank you for leaving us a testimonial, our team is happy to know you are satisfied with our services. Looking forward to help you.
  16. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here for that question: http://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop today. Unfortunately Elementor cannot edit the listings. We apologize for the inconvenience. Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. 1. If you have a server that has limited upload capacity then contact your hosting provider and ask them to remove that limit temporarily while you upload the theme. Or ask them to give you your FTP information so that you can connect to your server and manually upload the theme into the /wp-content/themes/ folder on your server. 2. If you got a message from WordFence it is not because the theme is not secure, there can be several errors that can occur. The theme Schema is one of the safest themes for WordPress as it has been
  19. Hello, Thank you for contacting MyThemeShop today. Click here to see a video tutorial. Looking forward to helping you. Thank you.
  20. Hello, Thank you for writing us a testimonial, our team is grateful and we hope to be able to help you in the future. Thank you for choosing MyThemeShop.
  21. Hello, Thank you for contacting MyThemeShop today. You don't have to pay for it every year, it's yours forever and it will work as long as you don't update WordPress to new versions. But if you decide to update WordPress to new technologies and then you cannot expect the same themes to work forever. You need an update to those themes too. Either do not update WordPress at all or get a subscription with your theme developers so that the themes can get updated too and continue to work in the future. Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop today. We have now reset your licence. It should work. Looking forward to helping you. Thank you.
  23. Hello, Thank you for taking the time to write us a testimonial. It means a lot to our team. We hope to be helping you again.
  24. Hello, Thank you for taking the time to write us a testimonial, our team is very please to know that you are happy with our services. Thank you for being part of our community.
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