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MistaPrime

Support
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Everything posted by MistaPrime

  1. Hi, The Recent Reviews is not related to the WP Tab Widget plugin. I hope that clarifies. Thanks,
  2. Hello, We do not have an example but you can see the results on our demo here: https://demo.mythemeshop.com/wp-quiz-pro/ Thanks,
  3. Hello, Our theme is a WordPress theme, it has WordPress standards. If plugins also use WordPress standards then those plugins will work with all other WordPress themes including our theme. I hope that clarifies. Thanks,
  4. Hello, Unfortunately we no longer offer support for deprecated plugins. We apologize for the inconvenience.
  5. Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin WP Content Locker Pro has been deprecated. We apologize for the inconvenience. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. Our theme is optimized for PHP 7 and above, and so is WordPress in general. Therefore we cannot guarantee it functioning on PHP 5. However you can still buy it and try it, and if it doesn't work we can issue you a full refund. Thanks,
  7. Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin does not have such functions. You can however hire someone from UpWork.com as a developer and they can perhaps modify our plugin to your needs. Looking forward to helping you. Thank you.
  8. Hello, Thank you for taking the time to write us this testimonial. We are really happy to know that your non-profit organization was able to continue to function. We look forward hearing from you again. Thank you for choosing MyThemeShop.
  9. Hello, Thank you for contacting MyThemeShop today. 1. At this stage our product does not have that function. Unfortunately our support staff wouldn't be able to guide you on how to develop that function. However we will forward your suggestions to our developers in case they wish to include that for future versions. 2. Unfortunately the same answer applies for this customization. You can however add content above and below each quiz considering that you will be adding it as a shortcode into your WordPress content. Looking forward to helping you. Thank you.
  10. Hello, Yes, that can be done once you purchase our plugin. Our support staff will help you how to do that. And if for whatever reason we are not able to, you can request a refund. Thanks
  11. Hello, Thank you for contacting MyThemeShop today. I only see a license for one 1 site in your account. The renewal fee doesn't add licenses, it is just to renew. Try purchasing additional license and if you are still having trouble let us know and we can take a closer look at your transactions. Looking forward to helping you. Thank you.
  12. Hello, We don't understand your last reply. Please clarify your question. Thanks,
  13. Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin will not be able to do those functions. You can however hire a developer form UpWork.com to customize any plugin to your needs. Looking forward to helping you. Thank you.
  14. Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin does not have this function. You can hire a developer on UpWork.com to help you modify our plugin to have that function. Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. You can pay just one time and you can use the theme forever. However if you want to receive updates and support, then a yearly subscription will be required. Looking forward to helping you. Thank you.
  16. Hello, Unfortunately we will not continue this plugin, it will no longer be supported. The API functions such as Twitter and YouTube are no longer supported. I hope that clarifies you question. Thanks,
  17. Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin does not have that functionality. You would need a custom solution for that. You can try hiring a developer from UpWork.com to modify our plugin to your desire. Looking forward to helping you. Thank you.
  19. Hello, YouTube has blocked that function so even if our plugin has it, it will not work because YouTube no longer allows such logins. We will remove the plugins in question from our sales page. I hope that clarifies. Thanks,
  20. Hello, You would need a custom solution to what you are asking to do. Using just a theme would not work to accomplish your goals. Please ask a developer on UpWork.com to create that for you or from Fiverr.com, you will need to consult with a developer to accomplish what you are looking for. I hope that helps. Thanks,
  21. Hello, Thank you for contacting MyThemeShop today. I am not really sure what you mean. Are you trying to add results of one quiz into the another unrelated quiz? Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop today. I am not sure what you mean by pillar pages. Can you give us an example? Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop today. 1. May we continue to use the background video that plays on our current home page at https://smoochbox.live (the explosion of colors moving in the background is what I am referring to on our website). Are you trying to add a background video to the layout of this theme: https://demo.mythemeshop.com/video/ ? If yes, that layout would cover most of the video, your video wouldn't be visible. But if you wanted to integrate the video with the theme's layout you would need a custom solution. You can however create an empty page, and in that empty page insert your Video from Elementor plugin and the search box. 2. May we continue to use the search bar feature that is also included on our current home page? This is the same answer as for the question above. The theme by default does not have that search box, you will have to create it using Elementor but considering that Elementor cannot edit the demo layout of the theme, you will have just the Elementor layout elements. 3. Does your company offer an enhanced search bar plugin that we may use with our current website and possible Video WP Theme? We do not have a search bar plugin. We can however help you insert a search bar into your header once you purchase the theme. 4. Does the Video Theme permit our visitors to post comments and communicate with each other on our website? The commenting feature is available in every WordPress plugin. Users can post comments below your pages or posts just like with any theme. You can see that example here: https://demo.mythemeshop.com/video/this-futuristic-bracelet-that-turns-your-arm-into-a-touch-screen-will-blow-your-mind/ 5. Does the Video Theme provide a signup form for our visitors to join our online community? No, the theme does not have any special sign up forms other than the ones that come with WordPress. You can use other plugins for sign up forms. 6. Does your company offer a product that boosts our website speed? You can use our tutorials on how to integrate a caching plugin, that can be found here: https://mythemeshop.com/blog/wordpress-speed-optimization/ Looking forward to helping you. Thank you.
  24. Hello, We are really sorry but we no longer accept customization work. We might be able to accept that in a new future again. We apologize for the inconvenience. Thanks,
  25. Hello, Thank you for contacting MyThemeShop today. We are really sorry but we are no longer supporting the Fersh theme in terms of updates. Are you having any issues with it? If yes, what are the issues? Looking forward to helping you. Thank you.
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