[new release] A refreshing new theme for Health Bloggers and Recipes [GET IT NOW]
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MistaPrime

Support
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Everything posted by MistaPrime

  1. MistaPrime

    [WP Quiz Pro] WP Review Pro - Size of images

    Hello, Thank you for contacting MyThemeShop today. We have no history of your account purchasing the WP Review Pro plugin for us to be able to provide you with support. With which account have you purchased WP Review Pro? Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop today. We have no history of your account purchasing the WP Quiz Pro plugin for us to be able to provide you with support. With which account have you purchased WP Quiz Pro? Looking forward to helping you. Thank you.
  3. MistaPrime

    [Builders] Color

    Hello, Thank you for contacting MyThemeShop today. Yes, the colors can be changed, once you purchase the theme our support staff will let you know how to do that. You will be able to open a premium support ticket here: https://community.mythemeshop.com/forum/7-theme-support/ Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will let you know of the most recent promotions. Looking forward to helping you. Thank you.
  5. MistaPrime

    Feel respected

    Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and are happy to know that you are satisfied. We are also proud to know that we have customers like you coming from different corners of the globe, thank you and hello to Vietnam.
  6. MistaPrime

    My WP Backup Pro - Price

    Hello, Thank you for contacting MyThemeShop today. The purchase is a one time purchase, if you wish to have support and updates after one year then a subscription is require to our services. For more details on our current promotions please contact our Sales team here. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop today. Yes, you can do that. Once you are done with the test site, send us a message and we will update the theme's licence for the new site. Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop today. 1 - Yes, you can do that by inserting reviews into other pages with shortcodes: https://monosnap.com/direct/7B5FMyhZQVoR337Q0zwuRxaBZeUK4J 2 - Yes, those shortcodes can be inserted into product pages. Looking forward to helping you. Thank you.
  9. MistaPrime

    Very high quality support

    Hello, Thank you for taking the time to give us encouragement. We appreciate that and we look forward in helping you again.
  10. MistaPrime

    [General] refer theme

    Hi, Each server would have a different step. Therefore please consult with your hosting provider regarding that issue. Most users we recommend them to use this plugin: https://wordpress.org/plugins/duplicator/ We recommend that plugin when switching domains or switching servers, that plugin takes care of everything so users don't have to know MYSQL and other steps that are outside of our scope of support. I hope that it helps. Thanks,
  11. MistaPrime

    [Interactive] Paymet

    Hello, Thank you for contacting MyThemeShop today. For issues regarding payments please contact our Accounts team here. Looking forward to helping you. Thank you.
  12. MistaPrime

    Great service

    Hi, Than you for leaving us a testimonial, we appreciate that and we look forward in helping you again.
  13. Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and we look forward in helping you again.
  14. MistaPrime

    [General] refer theme

    Hello, Thank you for contacting MyThemeShop today. We are not really sure what problem you are describing but I would recommend contacting your hosting provider as you mention issue with domain change and installation. Our other users do not have such issues with installations, it may be due to server configuration. Also please note that we do not offer technical support for free themes unless you have a paid membership for support for free themes. If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. Looking forward to helping you. Thank you.
  15. MistaPrime

    [WP Review Pro] Refund Request

    Hello, Thank you for contacting MyThemeShop today. For all refund issues please contact our Accounts team here. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. For all refund issues please contact our Accounts team here. Looking forward to helping you. Thank you.
  17. Hi, The Schema sidebar option will only work on regular pages. It will not work on Shop pages as shop pages are made using WooCommerce. To remove sidebars on the shop pages you will need a custom solution using CSS. Our team can help you with that once you purchase our product. A regular licence is required for WordPress Multisite, there is no need for any special licences. Looking forward to help you.
  18. MistaPrime

    Timely and helpful responses

    Hello, Thank you for taking the time to leave us a testimonial, we really appreciate that and we look forward in helping you again.
  19. Hi, Yes, the sidebar option is not applied to shop pages and it does not work on shop pages. You need to use Custom CSS to remove sidebars on shop pages. Thanks,
  20. Hello, At this time we do not have a way to automatically add coin pages. We apologize for the inconvenience. For your question regarding the addition of custom content to coin pages, please post that question in a new support ticket here: https://community.mythemeshop.com/forum/7-theme-support/ It will help us avoid confusion. Looking forward to help you.
  21. MistaPrime

    [Writer] Access withdrawn to Premium forums

    Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will take a closer look at your account. Looking forward to helping you. Thank you.
  22. MistaPrime

    Thanks for your support

    Hello Dan, Thank you for dropping us a testimonial and for being part of our community. We really are grateful for that.
  23. MistaPrime

    Genius Team

    Hi Soufiane, Thank you for being part of our community, we are happy to know that you are satisfied with our services.
  24. MistaPrime

    [WP Review Pro] GRDP / Confirm Rating

    Hello, Thank you for contacting MyThemeShop today. 1 - Yes all our plugins are GDPR compliant. 2 - If the rating is a comment you can set your WordPress to moderate comments where comments are approved by you before being published. Looking forward to helping you. Thank you.
  25. MistaPrime

    Great support [Purple Theme]

    Hello, Thank you for taking the time to write us, we really appreciate that. We are happy to know that you are satisfied with our services and our support.
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