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Mili

Support
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Everything posted by Mili

  1. Hello Joni, Thank you for contacting MyThemeShop today. If you have a WordPress installation we can certainly upload the theme for you and make it look like the demo of the theme. However I am not certain to what extent you expect us to modify the theme but we can definitely help you make the theme look like our demo. Once you purchase the theme you can post a support ticket here with your WP admin access and we can login and upload and setup the theme for you. Looking forward to help you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop today. I'm not sure what you mean by "cashback website". Is that another theme? What do you mean by that? Can you send us a link? Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. 1. That is correct, the users can only leave reviews through comments. 2. That will depend on your theme. If your theme allows comments on a single page then the plugin WP Review will work. The comments left on that page that have reviews will only be regarding that page. 3. If your product pages have comments, then you can have your users leave reviews on product pages. 4. Rich snippets are codes inserted into the plugin that allows Google and other search engines to detect that the page in question has reviews. 5. You can always request a refund if something does not work for you. Please email our account and billing team here for a more detailed explanation of our policies. Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. At this time the plugin does not allow users to upload images. However if you find a plugin that allows users to post comments with photos, then perhaps you can combine WP Review with that plugin, it may work. You can test using our WP Review free version. Looking forward to help you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. When you check themes through the "themecheck.org" you are looking at random errors that the theme checker is not able to determine where they come from, so anything that it doesn't know about is classified as a "security issue". It is not a good way to check a theme if you don't know what the errors are. Our theme Schema has no security errors and is perfectly safe, there are hundreds of users using it and we had no reports of issues. However since you gotten a pirated copy of it, it is logical to assume that your copy might actually be pirated and contain unsafe code. That is why it is wiser to purchase the theme from us rather than obtaining pirated copies. Nothing is free, if someone is giving you a theme that is premium and they are giving it to you for free, you should be skeptical and ask yourself why they are giving it to you free. The way hackers spread code is by giving away free themes, you should not use those files, not even download them on your computer. Instead purchase the theme. Looking forward to help you. Thank you.
  6. Hello, Thank you for taking the time to write us a testimonial. We really appreciate that. We look forward in helping you again.
  7. Hello, Thank you for contacting MyThemeShop today. I am really sorry but I confirmed your questions with our lead developers and they mention that both of those features are currently not supported. I apologize for the inconvenience. Looking forward to help you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. At this time the plugin does not have the ability to do that. However if you find a plugin that can allow user to comment on your site and post images, perhaps that may work in combination with our plugin. Looking forward to help you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop today . 1. If you enable comment reviews, they are acting like normal comments which can be reviewed before approval, so that can be done. 2. You must find the code in your theme which is displaying "Room size" and edit it to include stars . You need to put this code below or above "Room size": <?php if (function_exists('wp_review_show_total')) wp_review_show_total(true, 'latestPost-review-wrapper'); ?> If that doesn't work, open a support ticket once you purchase our plugin and our support staff will assist you. Looking forward to help you. Thank you.
  10. Hello, Yes, that is correct, the whole 88 lines. That's a good idea, please open a new support ticket. Looking forward to helping you. Thank you.
  11. @wendydelmo : Try this, open the file header.php and locate this code: http://ovo.li/m1BxqZ Take that code and place it below this line of code: <body id="blog" <?php body_class('main'); ?> itemscope itemtype="http://schema.org/WebPage"> Then go to Appearance > Theme Options > Styling Options > Custom CSS and add this: #primary-navigation { width: 100%; max-width: none; } #site-header .container { max-width: 100%; } If that doesn't work, please open a new support ticket so that you can leave us your WP admin access in sensitive data field and we can take a look. Looking forward to help you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. 1. The plugin does not have that option. However if you use DoubleClick services from Google they will allow you to rotate banners within the code that they provide you. And once you insert that code into WP In Post Ads, you should be able to do that. 2. With DoubleClick you should also be able to do that. 3. With DoubleClick you should also be able to do that. 4. No, it is not generally compatible with caching as it may interfere , but you can test it to see if your caching setup works. 5. Please ask that question to our sales team by email here, they will get back to you on promotions. Looking forward to help you. Thank you.
  13. Hello, Thank you for taking the time to write us a testimonial. We really appreciate it. Thank you for using MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. I think I understand what you mean. However that is currently not supported. Each flip card has to be below one another with this plugin. I apologize for the inconvenience. Looking forward to help you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Once you buy the theme all the demos come with it. You just have to go to Appearance > Theme Option > Import/Export and import the demo that you want. Looking forward to help you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. For such a system you would require a custom solution. Such modifications would require extensive changes to the theme and are not covered by our support policy. However you can submit your request as a customization to our developers and they will analyze your request if it can be done, if so they will do that for you for an additional fee. Please submit your custom request here. Looking forward to help you. Thank you.
  17. Hello, Thank you for your kind words, we are happy to know that you are satisfied. Looking forward in helping you again.
  18. Hello Chris, Thank you for taking the time to write us a testimonial, we really appreciate it. We look forward in helping you again.
  19. Hello, Thank you for contacting MyThemeShop today. Unfortunately it does not have an option to trigger the lock of content only on download of a file. I apologize for the inconvenience. Looking forward to help you. Thank you.
  20. Hello, If we reply to you here or over there we still need your WP admin access. However it is only in the other support ticket that you are able to insert sensitive data, not in here. If you look at our response time today for users in other support ticket they are no longer than a few hours. The reason why your issue is taking so long is because we never received your WP admin access. Therefore, in the first post of this support ticket here click on EDIT, then in the sensitive data field insert your WP admin access, then don't forget to let us know that you added a sensitive data information. We will then proceed and login to your site. I'm going to close this support ticket because it is causing confusion for you as you are not able to add sensitive data in here. Looking forward to help you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. We have replied to you here: https://community.mythemeshop.com/topic/76735-newsonline-theme-language/#comment-364587 And we asked you to provide us with your WP login access so that we can login and check why the WP Translate plugin is not working for you. Therefore, please reply to us in that support ticket with your WP login access so that we can login and help you. Looking forward to help you. Thank you.
  22. Hello, Unfortunately no, that image does not contain that. Looking forward to help you, thank you.
  23. Hello, Thank you for your kind words they really mean a lot to us. We look forward in helping you again and watch your business grow. Looking forward to help you. Thank you.
  24. Hello, Thank you for taking the time to write us a testimonial, we really appreciate it. We look forward in helping you again.
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