[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
Jump to content

Mili

Support
 View Profile  See their activity

  • Posts

    125,196

  • Joined

  • Last visited

 Content Type 

Posts posted by Mili

  2. [Video] Compatibility

    in Pre Sales Questions

    Posted

    Hello,

    You would need a custom solution to what you are asking to do. Using just a theme would not work to accomplish your goals.

    Please ask a developer on UpWork.com to create that for you or from Fiverr.com, you will need to consult with a developer to accomplish what you are looking for.

    I hope that helps.

    Thanks,

  5. [Video] Compatibility

    in Pre Sales Questions

    Posted

    Hello,

    Thank you for contacting MyThemeShop today.

    1. May we continue to use the background video that plays on our current home page at https://smoochbox.live (the explosion of colors moving in the background is what I am referring to on our website).

    Are you trying to add a background video to the layout of this theme: https://demo.mythemeshop.com/video/ ?
    If yes, that layout would cover most of the video, your video wouldn't be visible.

    But if you wanted to integrate the video with the theme's layout you would need a custom solution.
    You can however create an empty page, and in that empty page insert your Video from Elementor plugin and the search box.

    2. May we continue to use the search bar feature that is also included on our current home page?

    This is the same answer as for the question above. The theme by default does not have that search box, you will have to create it using Elementor but considering that Elementor cannot edit the demo layout of the theme, you will have just the Elementor layout elements.

    3. Does your company offer an enhanced search bar plugin that we may use with our current website and possible Video WP Theme?

    We do not have a search bar plugin. We can however help you insert a search bar into your header once you purchase the theme.

    4. Does the Video Theme permit our visitors to post comments and communicate with each other on our website?

    The commenting feature is available in every WordPress plugin. Users can post comments below your pages or posts just like with any theme. You can see that example here: https://demo.mythemeshop.com/video/this-futuristic-bracelet-that-turns-your-arm-into-a-touch-screen-will-blow-your-mind/

    5. Does the Video Theme provide a signup form for our visitors to join our online community?

    No, the theme does not have any special sign up forms other than the ones that come with WordPress. You can use other plugins for sign up forms.

    6. Does your company offer a product that boosts our website speed?

    You can use our tutorials on how to integrate a caching plugin, that can be found here: https://mythemeshop.com/blog/wordpress-speed-optimization/

    Looking forward to helping you. Thank you.

  9. [WP Notification Bar] Notification bars are not visible

    in Pre Sales Questions

    Posted

    Hello,

    We have reports of dozens of issues on our free plugins, if we were to check each report we wouldn't have a viable way of offering support to our premium users.

    All of our users who pay for the pro version of our plugin get bugs fixed within 24 hours, or if it is a major bug it gets fixed in the next update and those updates often arrive shortly after being reported.

    I hope that clarifies.

    Having said that our developers are aware of these issues, however we cannot provide you with any suggestions or solution considering that you are not a paid user. 

    Thanks,

    • Like 1

  12. [Content Locker Pro] Custom Fields

    in Pre Sales Questions

    Posted

    Hello,

    Thank you for contacting MyThemeShop today.

    Unfortunately that is currently not available in the plugin.

    Additionally the plugin has been deprecated, we no long are able to offer support for it.

    All users who have recently purchased the plugin can exchange it for another one of our products or receive a refund.

    I hope that helps.

    Looking forward to helping you. Thank you.

  18. [WP Quiz Pro] Before renewing PRO license, is FREE bugs in PRO?

    in Pre Sales Questions

    Posted

    Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

    We handle all our theme/plugin related help through our support ticket system.

    One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

    Looking forward to helping you.

×
×
  • Create New...