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Mili

Support
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Posts posted by Mili

  1. Hello,

    Thank you for contacting MyThemeShop today.

    Your last payment was in     August 6, 2022 and your subscription expired in     August 6, 2023.

    To be able to obtain support from us, you need an active subscription.

    Please re-purchase the product again so that you have an active subscription and submit your support request here: https://community.mythemeshop.com/forum/12-plugin-support/

    Looking forward to helping you. Thank you.

  2. Hello,

    We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

    We handle all our theme/plugin related help through our support ticket system.

    One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.

    Looking forward to helping you.

  3. Hello,

    Quote

     + If I have the data provider's API, can I develop a graph display and stock filter in your theme? When I code into your theme, do I need access to your API?

    You can develop a graph, and stock filter in the theme by creating the child theme.

     

     

    Quote

    + I see the website: https://siamblockchain.com/ is using your crypto theme, they have edited the interface. Do they need your API support to do that?

    You can customize the theme using a child theme and no need for API support for that.

    I hope that helps.

    Thanks,

  4. Hello,

    Thank you for contacting MyThemeShop today.

    The plugin still works with the latest versions of WP. The fact that it did not have updates is a good sign that it was coded correctly.

    However if you encounter issues after purchase, let us know and we can either issue you a refund or our support staff can try to fix the issue if you choose to do so.

    Looking forward to helping you. Thank you.

  5. Hello,

    It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

    Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
    https://community.mythemeshop.com/forum/6-testimonials/

    Thank you in anticipation.

  6. Hello,

    To be able to have access to our support you must have an active subscription.

    You can try to purchase any other theme again from us and that will result in you having an active subscription.
    Our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Please note that we cannot guarantee a fix as this theme has been deprecated. But we can try to solve it.

    Looking forward to help you.

     

  7. Hello,

    Thank you for contacting MyThemeShop today.

    The Pro version of the theme will allow you to have access to the Theme's Options panel and more styling options which you can see here: https://demo.mythemeshop.com/schema/options-panel/
    The free version does not have access to so many options.

    The theme Schema is currently being supported and works with latest WP versions. If in the future it is not supported like what happened to Splash theme, we will continue to offer support to you and try to make the theme work on your website if you have an active subscription with us. However if you no longer have an active subscription we will not be able to troubleshoot the issues with a deprecated theme.

    I hope that clarifies. 

    Looking forward to helping you. Thank you.

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