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Mili

Support
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Posts posted by Mili

  1. Hello,

    Thank you for contacting MyThemeShop today.

    We only recommend the latest PHP versions for the plugin to work.

    However if you purchase the pro version and it doesn't work on your site you can request a refund, we issue refunds without any questions asked.

    You will also have access to our premium support where our developers will take a look if the issue is related to PHP or to a plugin conflict.

    Looking forward to helping you. Thank you.

  2. Hello,

    Thank you for contacting MyThemeShop today.

    The theme does not have a store or shop page, unfortunately. However you can create a page and add images to it, then link each image to a store of your choice. You can do the same for a categories page.

    Looking forward to helping you. Thank you.

  3. Hello,

    Thank you for your kind words and for taking the time to write us a testimonial, it really means a lot to us.

    We appreciate you being part of our community and supporting our business.

    We look forward seeing you again in our forums.

    Thank you :) 

  4. Hello,

    Thank you for contacting MyThemeShop. We would be happy to assist you with that. 

    Assuming you are already logged in to your account, please follow the following link to edit the details you want to show on your invoice:
    https://mythemeshop.com/my-account/edit-address/billing/

    Once edited, please head over to the following link and download your updated invoice:
    https://mythemeshop.com/my-account/orders/

    Then follow this image tutorial:
    http://take.ms/1VmUs

    Please stay advised that the invoice information can only be changed for the active subscriptions.

    Hope that helps, please don't hesitate to let us know if you need help with anything else.

  5. Hello,

    We offer support for free versions as well.

    But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

    We handle all our theme/plugin related help through our support ticket system.

    One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

    Looking forward to helping you.

  6. Hello,

    Thank you for contacting MyThemeShop today.

    1. Yes, your users can leave reviews and not just the admins.

    2. Yes it should be possible, see example here: https://demo.mythemeshop.com/wp-review-pro/point-review-facebook-template/

    If it doesn't satisfy your needs, you can always request a refund. We issue refunds within 30 days no questions asked.

    Looking forward to helping you. Thank you.

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