Montgomerie
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Posts posted by Montgomerie
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Hello,
Thank you for contacting MyThemeShop today.
Please ask your hosting to upgrade the PHP version. All our products, themes and plugins including Rank Math works with PHP 5.6 or above. The preferred version is PHP 7.2.
Hope that helps. If you have any further question(s), please let us know. Thank you.
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Hello,
Glad that helped. The next update will fix that issue, but you can still change the slug of your older articles, as WordPress will handle that correctly.
I would request you to take a couple of minutes to REVIEW the plugin and give it 5-STARS on WordPress.org, if not already 🙏🙏
https://link.mythemeshop.com/reviewrankmathYour kind words motivate us and help us put more effort into the development of this plugin and make it even better.
We really need your positive feedback to push even harder, keep the plugin FREE, and continue the development of the plugin in full-swing.
If you are planning to do a 4-star review or anything less, please don't. Instead, reply here and let us understand your requirements so we can get a 5-star rating from you as well. Can not afford even a single user to be disappointed over anything.
Thank you.
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Hello,
Thank you for your help.
I feel so stupid to find out what it is. It seems like that WordPress and the Rank Math plugin were competing for the same slug change and that caused an infinite loop.
I have deleted the newly created redirects and they are working fine now. I have added the old URLs in the sensitive area so you can check. You would need to check using an incognito window due to the nature of the redirect, it gets flushed only when someone closes/quits the browser.
This is also an issue with the plugin and I had to turn off the option of auto-post redirect. I have marked it and it shall be fixed in an upcoming update.
When someone changes the slug of a post/page, WordPress automatically creates a 301 redirect for that and unless you are planning to create any other redirection type, it's best not to use plugin's option.
I appreciate your patience and understanding in this matter.
If you have any further question(s), please feel free to let us know. We are here to help.
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Hello,
Can you please be a bit more detailed?
Do you see that error popping up as soon as their bot starts crawling? If so, did you try deactivating Rank Math and then try as the error message depicts something's off with the server configuration.
Looking forward to helping you. Thank you.
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Hello,
Sure. I added a couple of them.
Can you please whitelist them?
Looking forward to helping you. Thank you.
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Hello
We are facing issues with the logging in on your website:
Can you please take care of that so we can investigate better?
Looking forward to helping you. Thank you.
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Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below:
Please make a reply once you update the details, so we get notified.
Looking forward to helping you. Thank you.
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Hello,
Thank you for the clarification.
It's happening to me as well. I went ahead and disabled one of your plugins and I mentioned the name in the sensitive area.
If possible, please keep that inactive while we debug and fix the issue for you.
Also, FTP access would help in debugging faster.
Finally, you do not need this plugin anymore: Google Site Verification plugin using Meta Tag, Rank Math has a functionality for the same here:
wp-admin/admin.php?page=rank-math-options-general#setting-panel-webmasterWe seek your patience in this matter.
Looking forward to helping you.
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Hello,
Please check the sensitive area, I uploaded a GIF showing that the website's loading fine on my end as I tried in an incognito window.
Let me know if I should be checking some specific URL(s).
Looking forward to helping you. Thank you.
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Hello,
Can you please try in some other browser?
It could be your browser's cache as you are creating a 301 redirect.
Looking forward to helping you. Thank you.
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Hello,
Yes, things look fine to me.
You can use the plugin normally.
If you face any difficulty while using, please let us know. We are here to help.
Thank you.
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Hello,
It seems like the error is not caused by Rank Math but a possible conflict with one of the plugins you have installed.
To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.
Here are the steps for you to follow.
- Log into your WordPress Administrator, and navigate to the dashboard
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Navigate to 'Plugins', and go to 'add new'
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On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
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The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
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You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
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On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
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On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
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Press the 'Enable Troubleshooting Mode' to start the troubleshooter
Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.
To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.
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With all plugins and the theme disabled, try reproducing the issue.
- If you still have the issue, your WordPress setup is the root of the problem.
- If not, then continue.
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On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue.
- If you have the issue, the plugin is conflicting with WordPress
- If not, then the plugin is not causing issues with WordPress. Continue to the next step
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Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue.
- If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin
- If not, then this plugin is not causing issues with the MyThemeShop plugin
Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.
If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other.
- Enter troubleshooting mode again using the instructions above.
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Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'.
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Activate the MTS plugin you want to check and try to reproduce the issue.
- If the issue appears, your theme conflicts with the MTS plugin.
- If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution.
Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
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Hello,
Thank you for whitelisting the IP.
I justed tested things and everything seems to be in order.
Can you please confirm what's the issue?
Looking forward to helping you.
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Hello,
I have updated the sensitive field with a couple of IPs.
Can you please whitelist them?
Looking forward to helping you. Thank you.
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Hello,
Can you please disable Sucuri Website Firewall for some time while we debug the issues?
Please let us know once you do that.
Looking forward to helping you. Thank you.
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Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Can you please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below:
Please make a reply once you update the details, so we get notified.
Looking forward to helping you. Thank you.
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Hello,
Rank Math and Yoast have completely different tests.
Our tests are backed up by various case-studies and findings. You can read about them all here:
https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/score-100-in-tests/Hope that helps. If you have any further question(s), please let us know. Thank you.
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Hello,
It seems like a conflict with the theme you are using.
Is there a possibility of asking about the same with the theme author, otherwise, we can contact them and work together on fixing it?
Looking forward to helping you. Thank you.
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Hello,
Thank you for contacting MyThemeShop today.
If you have never optimized a post before with Rank Math, scores would show up as NA or Update Your Post. As soon as you update the post, the score should show up correctly.
Hope that helps. If you have any further question(s), please let us know.
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Hello,
It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you.
Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/Thank you in anticipation.
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Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Can you please install Query Monitor plugin on your website and look for the slow queries which are getting executed while editing a post?
Also, are you using Gutenberg?
Looking forward to helping you.
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Hello,
Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below:
Please make a reply once you update the details, so we get notified.
Looking forward to helping you. Thank you.
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Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
Can you please try switching to the default theme and check? As the above box is not added by Rank Math.
I can see a JS error in the console on your category edit pages.
Looking forward to helping you. Thank you.
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Hello,
Thank you for contacting MyThemeShop today.
Are you using any translation plugin on your website? If so, did you try disabling that and then checking?
Looking forward to helping you.
[Rank Math SEO Plugin] AMP Enable Issue
in Rank Math Free
Posted
Hello,
Thank you for contacting MyThemeShop today.
Have you saved the settings on that page after activating the module?
If so, please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below:
Please make a reply once you update the details, so we get notified.
Looking forward to helping you. Thank you.