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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like an issue with your theme. Can you please open a new support ticket in the appropriate section? Looking forward to helping you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please turn off the Redirection Module? If that resolves the issue, please send us the screenshot of the Regex Redirections created by you. Looking forward to helping you.
  3. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5 Thank you in anticipation.
  4. Hello, Thank you for contacting MyThemeShop today. That is perfectly fine. Please check the link I added in the sensitive area. Since your homepage is your blog page, that data helps Google understand the structure of your website. Hope that helps. If you have any further question(s), please let us know.
  5. Hello, I went ahead and made some technical changes to the plugin's settings. (Information added in the Sensitive Data section) You had them set up incorrectly. We highly recommend reading all the articles from our KB: https://rankmath.com/kb/wordpress/seo-suite/ Please let us know if you have any further questions. We are here to help. Thank you.
  6. Hello, Sorry but I'm scared to do that as I'm suspecting we are not on the same page. What you are trying to tell me is that you do not want anything other than those 3 pages to be indexed on Google? That means no traffic will come from Google or any other search engine. Then why even bother indexing those 3 pages which are of no use to anyone but the users in general? Looking forward to helping you. Thank you.
  7. Hello, For knowing the reasons, please check your Google Search Console's page and see from where are those 404 pages are getting linked. There is no absolute way to stop the 404 pages from generating. You can make sure that all your internal links are correct since you can not always control how the 3rd party websites link to you. You can further read these articles: https://www.searchenginejournal.com/fix-404-vs-soft-404-errors/208046/ and https://sitechecker.pro/404-error/ Hope that helps. Thank you.
  8. Hello, Yes. To their devs. As this error is not popping up from Rank Math but I suspect it is some server configuration which is stopping it. Also, please do check with your hosting guys if you are using the latest stack, especially cURL. Thank you.
  9. Hello, Please confirm to me. You want only these 3 URLs to be indexed, right? Sensitive data and everything else needs to be noindexed. Once confirmed, I will change the settings. Looking forward to helping you. Thank you.
  10. Hello, Can you please pass this error message to them? Since it's occurring on this website, it is safe to assume that there is some server-side misconfiguration which is causing it. For now, can you please keep using the code they provided to you, in your theme's functions.php file? Thank you.
  11. Hello, Can I run the Health Check plugin on your website? Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. Can you please provide us with the link where you are seeing the issue as your homepage displays the testimonials correctly? Looking forward to helping you.
  13. Hello, I want to add further to it. Please create redirections matching the closest content/article. Google does not appreciate seeing random redirects, and neither does the user. Serving a 404 is much better than redirecting everything back to the homepage. Hope that helps. If you have any further question(s), please let us know. Thank you.
  14. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. For the categories you can turn off the Schema data output by choosing the following option: Please make sure to turn it off to the proper category type where you do not want the data to be printed. Looking forward to helping you.
  15. Hello, Thank you for your valuable suggestion. It means a lot to us. We will see what we can do with that. Good day.
  16. Hello, Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  17. Hello, That is perfectly fine. Your code has no issues in it: https://developers.facebook.com/tools/debug/sharing/?q=https%3A%2F%2Fwww.gadgetstamilan.com%2F That is how the JSON-LD code gets encrypted in the code. Are you facing any issues while sharing your articles or does Google's Structured Data tool shows any error? Looking forward to helping you. Thank you.
  18. Hello, Can you please reinstall the ClassicPress as it seems like an issue with some core file missing? Looking forward to helping you. Thank you.
  19. Hello @alangray I went inside and updated your Regex redirection to the following: Please activate and test it. If it works fine, please change the redirection type to 301. Hope that helps. @katie602, can you please open a separate ticket so we can assist you better? Looking forward to helping you. Thank you.
  20. Hello, Upon checking further, we noticed that there is no issue with the ClassicPress and the Rank Math plugin. You can check the following screencast: http://i.mythemeshop.com/XSUXAW It seems like some conflict, maybe a combination of the plugins + the server & the Rank Math plugin. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
  21. Hello, I just wanted to add that if you are using WordPress multi-site, then you can opt for our membership plan which lets you use the plugins/themes on your different sub-sites without exhausting your license limits. Hope that helps. If you have any further question(s), please let us know. Thank you.
  22. Hello, I wanted to add that you must force Google to recrawl your website by using the Fetch & Render function from the old interface of the Search Console. Hope that helps. Thank you.
  23. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  24. Hello, I'm closing this ticket to avoid any confusion and keep all the replies to a single ticket. Thank you.
  25. Hello, Can you please add the FTP login details in the sensitive section so we can check for the detailed error message? Looking forward to helping you. Thank you.
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