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Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

The same bank already gave me the refund and I was able to make the payment again with the card directly and there the issue appears to download, thank you very much

Hello, Thank you for contacting MyThemeShop today. For this issue please contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.

I made payment and I can't download it, it was through Paypal with my nequi card, I think there was a problem in Paypal but the money was deducted, I attach proof so that you can please validate

Thank you, Happy Holidays !

Thank You.

Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.

Hi, your team helped me a lot, I am very happy. Thanks for helping me

Hello, Thank you for contacting MyThemeShop today. Our product does work with PHP 8 even if it has not been updated. However if there are any bugs that we did not detect, please feel free to report them and we will do our best to take a look. Looking forward to helping you. Thank you.

There are php 8 has launched. But your product has not updated more than for 2 years. I need this plugin is support with whatsapp number in leads. So we can follow up via the leads via whatsapp

Hello, To be able to have access to our support you must have an active subscription. You can try to purchase any other theme again from us and that will result in you having an active subscription. Our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Please note that we cannot guarantee a fix as this theme has been deprecated. But we can try to solve it. Looking forward to help you.

Hello again, there is no sensitive data section. could you please help me with this?

Could it be because I'm not a premium user?

Thank for your response but there is no sensitive data section. I know how to do it because of my old support messages but now it doesn't appear.

Hello, Thank you for contacting MyThemeShop. None of our current themes have the capability to publish events at the moment. You can use some plugin with any of our current themes to cover your requirement. Hope that helps. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

I am an ex-premium daily theme user. Now i have an issue. I'm getting an error message like: 'Trying to access array offset on value of type bool in /home/XXXXXXXXXXj/public_html/wp-content/themes/mts_daily/includes/class-daily-scripts.php on line 142' Could you please help me? Thanks in advance. Alper Sekban

I've been using the School theme on my website, but I see that this theme has been deprecated. I need to update my website with a theme that has similar features, especially the ability to publish events (with date and time) as I did with the School theme. Which theme do you recommend?

Hello, Thank you for contacting MyThemeShop today. There are no updates to the School theme anymore because the theme has been deprecated. However you can open a support ticket in our forums under a different theme name and we will do our best to help you. Looking forward to helping you. Thank you.

I have a website built with the School Theme, version 1.1.12.1521551027. I would like to update it and be able to access technical support again, but when I try to access instead of School Theme I get Schema Theme, and I don't know if it is the same or if School Theme has been discontinued. Can you help me and answer this question, and how can I access the update and technical support for School Theme?

Hello, Thank you for contacting MyThemeShop today. If you are looking to improve the performance as in the speed of the site, you can try using a caching plugin as shown here: https://mythemeshop.com/blog/wordpress-speed-optimization/ Looking forward to helping you. Thank you.

Hi, we are running Newspaper theme on a site since 2016. The theme is depreciated from your side for a while. Is there any updated theme from your side that would be easily to install and replace our current newspaper theme without requiring any big tweaking on the layout and setting? What would you recommend us to do if we want to get improved performance?

Hello, Thank you for contacting MyThemeShop today. We are really sorry but our plugin is unable to do those functions. You can however hire a developer from UpWork.com or Fiverr.com which would be able to customize the plugin for your needs. Looking forward to helping you. Thank you.

Hello, I would like to know if it is possible to set this function because I have already tried it in other plugins but I have not been able to do so so far (and it seems relatively simple to me) the quiz will remain within a session for logged in users only. After running the quiz, I would like it to print the result on all other accesses from that user specifically. What normally happens is that the user runs the quiz and when he refreshes the page the quiz restarts. I would like it to identify that that user has already taken the quiz and when he enters this page it will print ONLY the result. Thank you for your attention.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.